GameStop — Local services in Greeley

This review is probably more for the corporation itself, but this store didn't help matters. I bought a brand new Xbox series S on 2/18/2024. I took it home, unboxed it, and set it up. Immediately the system started to have issues, and after 24 hours, the issues did not resolve themselves. I put the system and all accessories back into the box, and called this location (from where I purchased the unit) to ask if I could return a defective unit without the warranty. I realize that is a mistake, but they wanted $50 for a warranty on a system that cost $300, spending 1/6 the price of the unit on a warranty that only lasted a few years at best seemed ridiculous so I didn't go through with it. When I called, the representative that answered said they should be able to take back a defective unit, especially since it had been only a day, and that they have a soft 7 day policy on most purchases. I drove out there, brought it in, and waited in line. The woman who was working the counter was not the representative I spoke to on the phone, I believe she may have been a manager. Whilst waiting in line, she made sure to comment to every customer that she was frustrated, had a frustrating day, etc. letting us all know she wasn't in a good mood. I get that, but leave it at the door, and especially don't outwardly vocalize that to patrons. In any case, when it was my turn to be helped, I told her my issue, mentioned the previous phone call, and asked to swap the system out. Not even a return, just a swap. She told me no, I didn't buy the warranty. I told her they sold me a defective unit, it should be on them to replace it. She disagreed, and refused to budge. I finally took my broken system and left. Only after this conversation did I take it up with Microsoft, who said they could fix it under their warranty, although it would take a few weeks. The timeframe was annoying, but what can you do. This employee didn't tell me Microsoft could fix it, and all the while refused to help on the issue, knowing they had sold a disabled unit that was, at the time, an hour or two over 24 hours since purchase. It is insane that a company won't take fault for selling a defective unit unless you agree to a spendy warranty. Without it, I may as well have come in with a box of rocks. Terrible customer service from this manager/employee, terrible return policy, terrible company. Had it not been for nostalgic gamers that bought stock, their business would have collapsed during COVID. Yet they don't care about their faulty business model nor their outward disdain for customers. Buy your systems/games/accessories elsewhere, preferably online, where you can get refunds or swaps without the hassle of a contemptible employee to show them what their outdated business is really like in the...

I was talked into paying for warranty on a controller and was told I could bring back the controller for a different color if I wanted to because they didn’t have the color I wanted. No biggie, I typically don’t buy controller warranty because why not just get a new controller? Well she made it sound nice that I’m paying extra to be able to trade in my controller for a pink one at another location or even her location before the date she wrote on my receipt. I went back and mind you I took good care of the blue controller and was told I am trying to abuse the system by doing this… -what I was told to do when I was talked into buying the warranty. It was the same girl and she read her own name on the receipt but had the nerve to tell me that it wasn’t her that told me to do this. If it’s abuse then fine but don’t use it as a tactic to push sales on the warranty when all I really paid for, per her, was a used replacement. I’d rather not buy worthless warranty and buy a new controller for just a few bucks more than what I paid extra for that warranty. I didn’t know it was abuse given the way it was sold to me… and to be told that in front of other customers was also embarrassing given I was only doing what...

I'm gonna guess that it was the rude ass manager working but I came in with 6 xbox one controllers and he gave me a lecture on how someone would call the cops on me cause of this and I should only carry in 2 at a time and how I looked suspicious yet I go to the next Gamestop and I assume he called this clown cause the dude didn't even look anything up just looked at me and said they were full on these items but I walk in here and some dude with a back pack with stuff in it tries selling stuff and nothing is said....not to mention if you really thought I stole them why did you still buy 2 off me...I can show you the receipt even...I didn't say anything as I didn't care to deal with such stupidity but I am glad these are not my Gamestops and I will not be returning to these locations...Only nice employee was in the mall location these other people were just pretty rude

Plus they need to make up there minds on how much they are giving for trade ins...I go to one location and receive $19 in cash the other location $22 in cash....(For 2 because you know it's so hard just to cheapskate me into buying them all than selling them for your own...