KAY Jewelers — Local services in Greeley

I just got an email months later asking for a survey which reminded me I never left a review like I wanted to during this experience... I’d give 0 stars if I could. I thought it would be fun to get myself a small gift for Valentine’s Day but it was anything but that. I chose Kay jewelers because I’ve had jewelry from there before and had a good experience and I got a coupon in my email. Never again will I shop at Kays and if I do, it will certainly not be at the Greeley CO Centerplace location. The resizing was to take about 2 weeks which was longer than other resizing I’ve had done elsewhere but it was Valentine’s Day time so I understood. 2weeks go by and I don’t hear anything from the store so I call and I’m told there was an issue and it should be done the following week. Again I receive no word, so I call and am told there are still issues with the Stone not staying in so it will be done the following week. Again I wait another week and again no word from the store so I call them. I am told once more that there are still issues... I’ve been calm and understanding up until this point because it was just a small gift for myself and not that big of a deal but now it’s just absurd that it has been a month and I never received ANY updated from the store associates unless I called them! So that final call a manager gets involved and assured me there will send another ring overnight to the shop and have them resize it and return it that same week, by Friday. Ok fine... but it gets even more frustrating. The next day I get an email stating my jewelry is ready for pickup, confused I called the store. The male associate who answered said yes your ring is here. I questioned if it was true since another ring was overnighted just yesterday and how could it possibly be ready today?? He assured me that it was there. Luckily I was next door at Target and didn’t waste a whole trip there for this stupidity. So I stopped by and they pulled out my ring but it was the one with the loose stone and was (as expected) not the new one being resized. At this point I’ve really had enough of the incompetence of this store. I never received any call from them, it was always me calling at each extended deadline and now the associate didn’t even bother to pull out my bag to double check even though I questioned if my ring was actually ready! If a customer is questioning and explaining another ring was overnighted to the shop just the day prior then why would you NOT double check that you are in fact not telling a customer to come pick up something that is incorrect. Oh and after alllll of this I HAD TO request at least some sort of refund for the resizing fee, nothing was offered except some forced apologies. A HUGE slap in the face when they offer a $5 refund.... are you kidding me?! Then when the ring does arrive I’m given a $25 Kay gift card for the resizing fee.... wow so I can spend more money at this ridiculous place. If a small purchase can’t even be handled correctly then why would I EVER buy anything else...

So I decided to do a last minute order for my wife a few weeks back and was super excited to go pick it up. I called to verify that they got the order because I had not received an email stating that my order was processed nor with any information on when it will be ready, and I spoke to a gentleman the first time. He was super helpful, but had little knowledge of what was going on with my order, So he handed me off to a girl by the name of Stephanie. I explained everything to her and told her I was simply trying to see if my order was ready, and she was very confused, and I just don't think she understood that I had already placed the order even though I had already told her twice. She started of by telling me in a very snarky way "well why didn't you just pick up your item when you were here". After correcting her, I told her to just hand me off to a manager because she clearly didn't understand what it needed. She then ended that conversation with telling me to just shut up. She was very disrespectful, and I'm honestly not even sure if the manager did anything. She didn't give me a feeling of assurance that she would take care of it. Needless to say, all our business will be done somewhere else...

Worst experience ever! I don’t even think that they even deserve one star. I have never had such a bad experience with a jewelry store until I came to Kay’s. We purchased our wedding set and the quality of my wife’s ring was terrible she had to exchange her ring twice because or its poor quality. Not only was the quality terrible, every time we go in to make a purchase or get our rings cleaned they can never find our account and they don’t seem to think it is an issue. Then my wife went to try and purchase something for Valentine’s Day they told her she was not authorized on the account when she has been clearly authorized 6 grand ago. Both managers Juan and Jordan did not help her resolve the problem, instead turned her away to figure it out on her own. This is very frustrating and Kay’s jewelers staff does not seem to care one bit. I regret opening a credit line with this place and I would recommend others to go elsewhere for their jewelry unless they want to deal with this unnecessary stress! Very...