Village Inn — Restaurant in Greeley

My family and I waited 30 min for a table, which wasn’t unacceptable given how busy they were for a Sunday afternoon. While we waited, my wife and I grabbed a menu from the hostess stand and picked out our food. By the time we were seated, we were ready and placed our order with our waitress- drinks, food and desert. Ten minutes later though, we still had not received our drinks and our waitress was nowhere to be found. This became a reoccurring theme throughout the visit. I flagged the hostess and asked if our drinks were en-route. She disappeared and our waitress showed up with our drinks a moment later. She seemed flustered. Something about the drink station being crowded. We shrugged it off. But then our waitress disappeared again and this time it seemed for good. We watched as tables that had arrived after ours received their food. One table that had been seated concurrently with us received their food, finished their meal, paid their bill and left. At this, I stood up, walked to the kitchen and poked my head it. It had been over 30 min since we ordered our food and I hadn’t seen our waitress. There were a few staff members milling about and one of them was eating. I told whoever was in charge my situation. Not 20 second later, he showed up at our table with our food. Everything looked dried out like it had been sitting under a heat lamp all day. When he put my Biscuits and gravy in front of me, we both paused and looked at the dish. The hash browns were raw and dripping with grease. Two small biscuits, topped with what must have been a tablespoon of gravy, sandwiched dried out, deeply over-cooked patties of sausage. After a moment he offered without prompt, “I’m going to get some more gravy”. Everything was lukewarm. Everything was dry. The sausage was inedible. After he reappeared with a plastic cap full of gravy and a glass of water he nervously asked if everything was okay. “Sure. Everything’s fine.” My wife and I picked at our food a for a few minutes while our kids wolfed down their pancakes. It was then that I realized that Waffle House or the local truck stop would have...

I took my grandmother here to eat, as we are both fond of the tomatoe soup. After being seated by the host, the waitress came and asked what we’d like. We explained that we were both eager to have tomatoe soup. She said they had run out and are in the process of making more and would be fifteen minutes, so we agreed to wait. She said she would go check out the process but never came back to take our order, as we also wanted to include half a sandwich. I waved down the host and let him know we had also wanted to include sandwich with our soup but she never came back to take our order. He spoke with her and she came and took our order. Our “one sandwich” came out first, on one plate. So we asked for a second plate. Our soup came later, but only one bowl with two spoons...perplexed, I said could we have another bowl since there are two of us? She said yes and brought us a second bowl. This was a Wednesday and they offered us the opportunity to have a free slice of pie! “Oh sure, I’d like lemon please.” Server: “Sorry that one is not available.” Me: “ok key lime then” Server: “that one is also not included” Me: again perplexed as to why I came here!!, “ok I’ll take strawberry rhubarb” it wasn’t good. This was an altogether bad experience! It’s drafty, I left my coat on to stay warm, the service was odd, having received one plate and one bowl with two spoons, and hearing the employees conversations about their schedules and people’s comments on their Facebook status. This dining experience was unpleasant in more ways than one and definitely not worth...

The wife and I went to have breakfast at the Village Inn in Greeley at the Centerplace shopping center and we both saw all the waiters toasting all the bread with bare hands after touching all the surfaces and interacting with customers. We felt that was very unsanitary due to cross contamination. I took pictures and videos to show the manager Mike. I brought the issue up to Mike and he initially said that it was ok for them to put the bread in with there bare hands without washing there hands ,wearing gloves or with tonsils, but that they had to grab the toasted bread with tonsils after it was toasted, but that was not the case. I showed the video to Mike because apparently he did not believe me, I wasn’t bringing the issue up to Mike to get a discount or for a free meal, this was more for sanitary matters. After this experience we will not return to this place even though Mike tried to make it right by covering our meal. I’ve seen the reviews for this place and Village Inn only replies to the 5 star ratings. This matter should escalate up to corporate to avoid customers getting sick with the cross contamination and retrain the employees to include Mike since I don’t agree that he was ok with them handling the bread with bare hands. People this is just an eye opener, and if you see something please say...