Kohl's — Local services in Green Oak Charter Township

I would really like to complete a survey based on my experience but I didn't get that option with my receipt (or, more likely, the cashier didn't give it to me). I was in for a quick trip, the place was not busy as it can sometimes be, and I didn't have to wait in line to check out. The girl who was my cashier was talking to another cashier as I walked up, and she did go to a register to check me out but she did not return my smile or seem pleasant toward me in any way. I know she could be a nice person because she was smiling and joking with the other cashier.

I have worked retail and I get that you don't always like your customers, but the girl didn't even try to be nice. I told her I didn't want the hangers that my clothes were hanging on, I tried to get them off before handing them to her but she got to some before I did. I think she took 1 thing off the hanger and I found 2 in my bag, so didn't listen or care about my request. I didn't have a coupon so she just set the box of scratch offs down and didn't say a word; luckily I did know what to do, but it was pretty rude.

In the end, she was just an unpleasant person to me, enough so that I really don't want to shop there again. Enough so, that I really wanted to come home and fill out a survey to complain about her. I am not a person who writes reviews most of the time, but this was just unacceptable behavior. I'm already not a huge fan of going to Kohl's and this girl's attitude just made it even more unappealing.

The sad thing is, as I'm writing this, I realize a very nice person folding clothes said "hi" and was very smiley. I forgot all about it because my last memory, the person who checked me out, was so rude. So is every employee at the store bad? Of course not, but as a cashier you have to remember that you're the last face and final experience a person gets from your store; being unpleasant negates anything that anyone else did to make that person enjoy the experience.

I didn't want to write a whole bad review for the store, but I will say this is not the first time a Kohl's cashier at the Brighton store was terrible. I've had worse. This was just the icing on the cake. There may be some employees that need a review on what customer service entails because come this Christmas, I am not going to encourage anyone to shop there, not after being...

Terrible experience! I'll start with the good stuff. 1.It was awesome that they are open till midnight! I needed a new suit for a last minute event so it was great I could go in there at 9:30. The staff that was there was very friendly! Now for the bad! The store was an absolute disaster! The suit department was in complete shambles. Nothing was in order and nothing was on the right shelf. Suit coats and pants weren't even next to each other. I was there for over an hour before I could piece together 2 complete suits to take to the dressing room. No cloths were on the right shelves with the correct price. The first two suits I picked out, I put back because they ended up costing way more than the price that was listed on the shelf because they weren't in the right place. Absolutely no staff anywhere! I understand that it was after 9pm and you're not gonna have a bunch of staff for the night shift. But someone, anyone, working in the department! I was there for just about 3 hours and I saw one woman almost run through the department as she talked on the phone about Christmas presents.

Please keep in mind that THE ONLY REASON people still shop in brick and mortar stores is for the convenience and the customer service. And if your store is almost impossible to shop and there is no customer service, there is no reason...

If the line is really long I usually go to customer service to have my purchases rung up. I went there the other day because the line was long, beyond the roped off area. There was a girl working and not a soul waiting or around. I asked if she could ring me up and she said NO that she couldn’t do that. I know that’s not true because the other workers are usually helpful. I went back to the front and waited in the long line. The woman that rang me up was nice and friendly, I think her name was Maggie. I was trying to explain to her that my phone number didn’t work for the rewards program last time and…in mid sentence, the other girl working the register behind her cut me off and started talking to Maggie…like I was invisible. It was so rude. They need to train their workers to be more polite and helpful. Not all the workers are...