Spectrum Store — Local services in Green

I originally came in to upgrade my phone. But unless you have active internet you pay full price. Nevermind having paid for 3 phones previously, including paying off the third today. Not only that, I used a new card to pay the phone off, only to have the agent DELETE MY OTHER CARD USED FOR AUTOPAY, I was also told she would switch it back, but the app showed otherwise. Oh that wasn't the worst of it. The card I used today then was charged a 1 dollar fee which then LOCKED THE CARD AND ACCOUNT because it was suspected to be having unauthorized transactions. After spending an hour getting the debit card unlocked, I used the my spectrum app, and I had to enter my info again. And again the my spectrum app also requires me to change the password. I feel like not spending enough money with spectrum warrants this treatment since I get so many email offers of bundle savings. I just wanted a new phone to replace my 2 year old broken hard to charge phone since I am using it all the time. To think I also recommended spectrum mobile for easy payment plans, but I didn't realize internet was required for monthly payments for a new phone. Sorry I don't have $250+ to upgrade. I left kinda disappointed... just to go back and make...

I recently visited this Spectrum store and had an extremely disappointing experience. I had purchased an S25+ in their store for my wife, but she found it too large and preferred a smaller model. I went to the store in the other day to exchange it, having read online that the trade-in value was higher than the exchange value. I specifically asked the agent to process it as a trade-in, but they mistakenly issued an exchange instead. When I pointed out the error, they admitted their mistake but said they couldn't do anything to fix it. They told me I would have to wait for the exchange to be cancelled before they could proceed with the trade-in, which could take one or two days. To add insult to injury, they never even apologized for their mistake, misunderstanding, and misleading information. I would not recommend this Spectrum store to anyone. Their lack of competence and customer service is...

Clean and pleasing to the eye. Customer service wasn't very friendly though at the store. I returned equipment and canceled service due to cost per month being $35 dollars more than T Mobile so that possibly could have been the reason. I've been a customer of Spectrum for multiple years. They weren't mean, just somewhat rude. Customer service for Spectrum was difficult to reach/speak to by phone prior prior to going to the store but once I did they were helpful and told me to get a receipt for the return of the equipment and also get an email or receipt for cancelation of the service. I asked for something showing verification for stopping service and was told that they couldn't do that. That returning the equipment was verification of cancellling the service. So, either customer service on the phone or store...