GameStop — Local services in Green

Only gave a 1 star because 0 stars is not an option. I will never go to this location. My husband and I took our 5 year old into this location to get a new Wii sensor. He had been waiting all week to get it. He was beyond excited. We get there and a gentleman immediately greeted us and asked if we needed anything. We explained we are looking for a Wii sensor, a controller and a few games. He took us to the section. As he was looking around fumbling to locate a sensor because he wasn't really sure what we were talking about, my husband actually found one himself. The employee needed a key to get the sensor, he got it and said he'd have to keep it at the front counter. So then he came back and did the same for our controller. By this time my little boy was GLOWING, he was so excited. About 15 minutes after that, as we were looking at games... another female employee came up to ask if my name was Sherry. I said no, and thought that was odd, but didn't think much into it. So about 20 minutes after we found the sensor (only 5 minutes asking if I was sherry) our son picked out his games and we head up to pay, we were informed that a lady just called a few minutes ago and put the sensor on hold so we would not be able to purchase it. As my husband and I stand there with our son, they tell us that we can go to the Howe road location or the Canton location. They said it is what it is, sorry for that. My husband and I were in shock and left. As we get to the car and are driving down the road... our son in the back seat is sobbing. We had been telling him all week that we'd get him his sensor Friday. I looked at my husband and said, this is NOT right, we have to go back. We get back to the store and ask to speak to a manager. Again the guy apologizes and tells us that he will call and reserve the sensor at the Howe Ave location. We explained that we shouldn't have to drive all the way to Cuyahoga Falls. That we were in the store and found the sensor way before the lady even called, the gentleman pulled it off the shelf for us, put it up at the counter and he still said well the lady called, you'll have to go somewhere else to get it. The manager began to blame the gentleman that helped us originally saying he was new and didn't know better. We explained it doesn't matter if he's new or not... that is just not how things should work. It should be first come first serve. Even if the lady called yesterday to reserve the sensor (which, they even said she JUST called) they did not pull it and it was on the shelf. Either way, they screwed up royally. We were there in person, found the sensor ourselves, asked for the sensor so that we could purchase it. The manager finally told us that he'd go in the back to look to see if he had another one. He did and charged us full price for it. We get it home and IT DOESN'T WORK! So yet again, here we are with our son's excitement shot down the drain. The manager went and got us a used, broken sensor just to get rid of us and got our son's hopes up once again only to be crushed again by negligence!!! Never in my life have I ever ran into this situation! ...

Very Unprofessional!! The evening manager there did NOT seem to know the prices in his own store! I called earlier to verify a certain keyboard was on sale and it was. Shift change occurred (unfortunately) and I went in for the keyboard and came up to the register and I told the guy (manager) a gaming keyboard was on sale for $29.99 and he didn't even know it!! When I asked him to call another store to verify it he wouldn't do it claiming he had other customers in the store he had to take care of when I WAS HIS CUSTOMER at that time and there was maybe 2 other people in the store and there was another person handling the register. I had to give out data to connect to their free wifi so I could show him the price (which took MORE than just a few minutes) and while I did that the store became empty and he still would NOT call the other store to verify the price I told him and the other store told me they had it where I was at at the specified price before I even came there. In the end, I believe it took me about 20 minutes or more and tremendous frustration before he sold me the keyboard for $32.01 and instead of just giving me a dollar back he gave me 99 cents in change. Also, when I got home there was NO receipt in the bag!! This was all extremely...

I'd love to support GameStop and be one to help keep physical copy game sales alive, but there are times I come out of some GameStops not wanting to go back. Two of the best GameStops to go to are off the I76 Kent exit and the one in Salem. The employees at the location in Green and Arlington ridge are typically rude, try to deny returns of figures even if they haven't been opened and you have your receipt showing it's been less than 30 days, or they just come across as disinterested in speaking to you. So I guess it's all about the employee interaction you get. If they wanted to make buying and selling used games more of a part of their business again, they're going to need to start lowering the price of their used games as you can find better prices digitally. Trade in values also need improvement. Making some money is better than making no money but I guess the company hasn't caught on...