Verizon — Local services in Green

Dishonest, stay away!!! I have had Verizon over 20 years, yes, that many! I have a business account and I was out of town with my husband at the Cleveland clinic and my cell phone cracked. I went in to this store and I had a new employee and the manager Kris Fox wait on me. I had insurance on my phone but was wanting to upgrade my husband's phone. I made it clear that my bill was $100 each month and that I could not afford anything but $20 more a month. I shared with them that it was critical we had one good phone due to serious medical conditions (I brought my husband from West Virginia to Ohio for stage 4 lung cancer treatments) , sadly they took advantage of my position.I paid $365 that day for his phone, and they gave me a replacement phone and that was good until I received a $285 bill next month, I went into the store and they told me they fixed it, next month, it was $250, so I went to the manager and he told me things about the employee he fired and said he would get with his district manager that he was sorry cause the x employee did not know cell phones. Kris Fox the manager never called me back and when I called him all he did was make excuses. I have asked him on several dates, per text, to have someone take care of the problem and he assured me that I would be refunded my money due to their mistake. It's been months now, and he still just tells me he's working on it. This is bad business, they lie and will tell you anything so they can move on and take advantage of the next customer. STAY...

Went in to upgrade my husbands phone and were told a multitude of lies. Starting with he would get a free Samsung watch with his phone purchase (per Verizon this was never even a promotion at the time) We were told to pick out 3 free accessories. This was also not true. Accessories were sold at a discount, not free. We were told Verizon would not take my husbands phone for trade because the back was broken (phone still worked) and we’d be further ahead to sell it outright. This was also not true. There was a promotion at that time for 800.00 off a new phone with a trade in. Apparently they get more money by not advising you of this promotion. Luckily months later when I noticed we were being charged for the “free” watch, Verizon corporate made it right. They had me ship my husbands old phone in and gave the 800.00 off promotion that was available at that time. I would highly suggest not going to this location. Owner/manager also emailed my husband after he left a review to basically say we were wrong, they didn’t lie, and they would not be fixing any...

I walked in to this location, with 2 customers standing at the counter with the single employee. No greeting, just a “I’ll be with you in a bit” after I already walked the length of the store. A person walks in after me that gets called up to the counter, so now this single employee is helping 3 people. 30 minutes and counting later, 2 of the people leave. I get told “I’ll be with you in a few minutes” while they proceed with the customer that was here. No asking to even see why I’m here, just completely ignored essentially. I just came to pick up an online order. I don’t mind a little wait, but when I walk in before someone, WHILE I HAVE AN ORDER ALREADY, and they get helped before me, I start having a problem. May be ahead to just cancel my order here and give the commission to...