Costco Wholesale — Local services in Greensboro

My husband was recently diagnosed with cancer, which was a huge shock being that he’s only 40. He was the assault provider until we found this out and I had to go back to work picking up shifts from Instacart while juggling my kids schedule and his chemo treatments. The first time I did an Instacart order for Costco. I loved it so I went ahead and bought my own membership after visiting the place a few times I noticed that all the employees are just so rude. They’re hateful. They don’t smile. They have offended me. I scanned my card one day and walked in. Did my shopping and realize I left my debit card in my car so I ran back out. I hurried right back in past the two men who were scanning the first time I went in, and they had literally radioed to someone else that I did not scan my card, and the lady flagged me down yelling talking about. I needed to scan my card, and I looked at her and told her idea oh while everybody in the store was staring at me. The last bad incident was the other day when I had to go do Instacart had three orders and I told the lady I had three orders. I even put the separators up there. I noticed that the diapers had fell off the bottom of the car and ran back over there to get them came back and they had rang up all the orders together and I let her know that I had separated them, but I’m assuming her assistant must have picked them up because she was a new lady. This woman had an attitude and was rude and act like this was my fault then she had a call manager over there to void off items and then had to give me a cash card to give to one of the Instacart customers and told me to explain and to apologize. Another incident was on Valentine’s Day. I had two order batch when I got to the car. I realized I didn’t have my keys. I ran back in there to ask if anyone has found any keys they directed me. The employees or manager stand by check out the side of the food court. The lady looked in the two drawers and said I had turned in any keys. I let her leave, put everything out of my car and dumped it in the parking lot. I went and dug through Costco‘s trashcan to see if I had thrown them in by accident. A lady seen me digging in the trashcan and asked if I needed food or if I was hungry so that was so embarrassing by that time I had already called a locksmith and was crying it was cold outside. The locksmith came unlock. My car charged me $200 just to find my keys were not in the car. I was so upset.I had to call Instacart and explain to them that The customers orders were going to be late. It was freezing outside and I stood out there for two hours, just crying and frustrated when I seen the cashier that had checked me out come grab some buggies and he noticed I was upset and told me he found my keys and turned them in. I told him I had already checked with someone. He told me to follow he walked me in Costco went to the same exact place. The lady had looked except he looked at the bottom drawer and there’s at my keys. Had it not been for him I don’t know how I got home. There are about four employees that are really nice and super friendly but the other 90% are rude. I even had a customer tell me last week she refuses to go to Costco anymore. That’s why she orders her stuff through Instacart and the radio station. I listen to had someone call in and was complaining about how rude Costco‘s staff was and that they canceled their membership and bought membership to Sam’s Club. I almost think Costco trains, their employees to be so hateful and rude. The only thing I love about Costco is their fresh food and they’re great prices, but they need to fire more than half of the staff and...

OUR FIRST experience with this store on the HIGHEST membership level was SO BAD I am not sure if I will ever go back in that store. They us up while getting the physical membership card and put us in a HOLDING area like we were criminals, YOU CAN NOT BUY anything if you do NOT have the card, THEN the worse thing of all, We were going through self check out and there was no hand scanners so we had to PHYSICALLY lift everything out of the cart, more on that in a second, THE MOST INSULTING thing was my wife and SEVERELY DISABLED son in a wheelchair was asked to move and not block the walk way going out of self check, 1 there was NO ONE trying to get by, SHE made it a POINT to move him. 2 and after he moved there was NO ONE going through the middle where he was sitting beside his parents for the next 45 minutes. THEN after moving out of HER WAY, I was still struggling because of no hand held scanner and I said something, the SAME woman said oh we have them, but offered NO ASSISTANCE. I am a disabled VET, blind in one eye and have severe RA in both hands. I did NOT ask for help and she did not offer it, why should I ask a woman who looked down on my disabled son as an INCONVENIENCE for anything. I was INFURIATED so I asked to speak to a manager, they, 2 other males in the area said they would get me one, HOWEVER not one of them called ANYONE. After 5 minutes we went to another employee and she did get a female lower level manager, THAT manager who I can not remember her name was very apologetic and did something NO OTHER employee did in the whole store, she SMILED, she said she is going to elevate to the assist store manager RAY who did the same thing and showed us ALL KINDS of coupons etc and telling us how much better COSTCO is better than SAMS. I dont think so, in shopping at SAMS in Greensboro for 3 years NEVER EVER did we have a problem NOR did anyone look or even act bad toward my disabled son. THIS STORE did it in less than 30 minutes in the store. TO SINGLE OUT SOMEONE who is disabled is AGAINST THE LAW, the STORE MANAGER was there in a meeting and evidently TOO BUSY to come and see about how HIS EMPLOYEES act toward the disabled. SO SAD, the promise of HANDLING it after we leave is most likely a joke, The woman WHO made my son MOVE and no one else and was NO BLOCKING anyone should be fired for that action. The whole action by this store shows us CUSTOMERS do NOT matter to anyone at this store, MASS IN MASS OUT. IT also shows us that Special Needs folks are NO WANTED or RESPECTED by their employees. I have dealt with crap for over 38 yrs on how my son was looked at or was treated, And in ALL THOSE years COSTCO is at the TOP OF THE LIST of NO RESPECT. I encourage EVERYONE never to shop this store again and go to SAMS. You have Aisles that are MARKED, the employees there SMILE, at self check they have hand held scanners and if there is a PROBLEM they rush to your assistance, 4 people in self check, 2 with scanners and what is their job, NOT SMILING NOT ASSISTING and I guess their job title is COVID DO NOTHING EMPLOYEES, The people on the street corners begging for money and food work harder than they do and RESPECT people more. ON yeah to make us feel better he offered a cup of, oh wait RAY...

My husband and I went to Costco today for a few things. We frequent Costco often and we know very well the policies that are required by Costco regarding mandatory mask wearing in their warehouse. I have a health condition that sometimes makes wearing a mask all but unbearable. Simply pulling my mask down for a few minutes to get a few breaths of air can prevent me from passing out. After checking out our items, I was waiting in a corner far away from others (approximately 15-20 feet), while my husband went to the restroom. I pulled my mask down and was immediately approached by a female Costco worker who stated in an authoritative manner, "Mam, you need to pull your mask up while in the warehouse." She then walked into what I can only assume is an office out of sight. I did not immediately comply and within minutes she emerged and went to two other employees standing several feet (yes, far more than 6 feet). I saw the two employees look in my direction and though I am not a Rocket Scientist, I could easily deduce that they were talking about me not having my mask up yet. I was then approached by the three female employees and told even more authoritatively, "Mam, when you are in the warehouse you must wear your mask!" It was more than obvious that these three women were threatened by my 5'3", 120 lb non-assuming, mask below my chin physique. I responded, "I was just getting a breath of fresh air. That okay with you people?" To which one of the females replied again, "Mam, you will need to pull your mask up when in the warehouse!" So, why am I telling the world this? Not because I have a problem with policy, but because I have a problem with the attitude and lack of concern for the person. When one cares about policy over people, they have ceased to be anything but legalistic... without compassion or grace. I have worked my entire life in many various forms of customer service. What I have learned is that we are far more effective when we say things with respect and kindness. For example, "Mam, I see you have your mask down. Is everything okay? Are you feeling okay? I understand how wearing a mask can be quite a nuisance, however, Costco's policy requires that all people wear their mask covering the mouth. As a Costco employee, I really appreciate your understanding and complying with our policy." People know when you care about them and when you don't. Costco's "three" policy aggressive employees showed their agenda abundantly today. Lastly, I might add, ironically, they all three got well within an unsociable distance to me, while enforcing the...