Chuck E. Cheese — Restaurant in Greensboro

Continued review from my first review since I ran out of space. (Beginning part of this review under Megan Joyce) We were able to get the little boys name from him finally and tell the employee we have his name since the confusion seemed to be that they didn't know how to make a page without his name. They still do not page. They walk off and no one seems to be bothered by the fact that this child has been lost from his parent for now over 30 minutes. My mother makes a comment to the manager that she feels this is a bit more important than taking pizza orders and she should stop all activities until this childs parents are found or until the police have been called because at this time we are beginning to think the child's parents have left him. (Who would let a baby this young especially go missing for this long without being at the counter themselves asking for help or being scared to death?). Again no one seems to be concerned. I start walking around a little again, not far from the counter, and finally, FINALLY this baby points to a woman at the prize counter. We assume this must be his mother and walk up to her. We ask if she is his mother and she tells us "No" he is a friends child and she is there somewhere. She says she will take the boy and find his mama. I wasn't comfortable just leaving him so I stay close by. We are now nearly an hour into this search. I tell my party to go to the table and finish the party out because we were running out of time. Our pizzas had been brought long before this and were getting cold, and of the two hours of party time we had wasted approx. 1 hour and 15 minutes. The mother is found. It was not a good situation but from here it does not involve chuck e cheese. Last issue and complaint, two children participating in party were dropped off by parents. They had to be stamped so employee gave me a new stamp to match theirs and told me to just show both stamps when we left. Well when leaving the employee (not the same one from the start), put light on my first stamp and then proceeded to let all children leave with me even though I am 100% positive two of the children's stamps did not match mine and he had no way of knowing this because he was not the one who did the second stamp. Therefore, their stamping process is complete BS. They don't actually verify the stamp matches. They only make sure there is a stamp on the hand. Anyone could leave with anyone's children and nothing would have been noticed. I thought the stamp process was a great thing that made me feel secure letting my older two children run off to play games without me right behind them. Not anymore! Whats the point in measures such as these if you aren't going to follow through with it the correct way.

To end this review.... I will say... I have notified management at the store. They didn't seem to care. I asked for district or regional manager to contact me and the employee/manager refuses to allow that. I am calling corporate. I requested at least a partial refund to my party since I missed well over half of it due to employees not taking over a situation that should have been their responsibility rather than mine, on top of the countless other issues. They only offered a free 30 minute game card. Honestly, why would I go back after this experience. I don't want free time. Its a shame that this place has gone done hill so drastically.

Our family of frequent Chuck E. Cheese visitors will never be back! Our at least once a month visits will now be spent at Sparetime, or Round 1. Their service is by far superior, and I'll gladly pay a tiny bit more for the better experience (although I'm not sure they are more...

This place is an absolute nightmare. I took my 7 year old daughter here last weekend and we BOTH wish we never went. Where do I start?

First of all, this is the smallest Chuck E Cheese I’ve ever seen. There’s no “adventure zone”, just the small little trampoline area. It couldn’t possibly safely fit more than 6 kids total at a time. Oh and not to mention, you can only jump on them if you pay an extra $12 for THEIR socks. The game selection is ok, there’s the most popular ones I’d say. However, there’s really a quarter of the selection available because they’re almost all BROKEN! And I don’t mean broken with signs up saying they’re broken. I mean broken like you waste your “coins” trying to play them until you realize it’s broken. We were so badly ripped off. This includes skeeball, where we tried to play each one of the 4 spaces only to realize some kid was coming and taking the balls out of them when they’d roll down, so none of them had any!

One game, my daughter and I won the “jackpot” or whatever, but instead of the tickets or coins or whatever you’re supposed to get the machine said “error, contact maintenance operator”. Not to mention it was blaring an alarm 🙄 so we call over an employee, who looks terribly miserable, and he said the maintenance operator isn’t here but I’ll talk to someone. So he slowly walks to the counter to ask the girl, and he finally comes back and says there’s nothing they can do. I asked if he can at least stop the blaring alarm, and he said he didn’t know how. Ok, probably not his fault, but why are employees not being trained to do the most basic things?

By the time we finally used up all our coins (on the couple of games we didn’t even want to play but were actually playable) we went to the counter to exchange them. There are two counters. One that appears to be for food, one that appears to be for ticket/coins exchange. So we stand in the ticket line, waiting for someone to come. The woman in line the food line is being helped, and the employee brings her over to the ticketing area and asks me to move aside. So I do, whatever. She’s gets her something, they both go back. When she’s done I’m thinking surely she’ll come help us. Nope. Someone else walks up to the food line and she helps them. So then I get in the food line after being skipped for the third time. By the time we get up there the employee switches registers with the person next to her. When we get up there I told her we wanted to exchange tickets. So we check how many we have and she says something about moving over to the ticket exchange and I’m like… we were just skipped three times because we were there. I felt bad for her though, she was clearly overworked and was actually trying. She then started moving between the two registers. Maybe if some didn’t slack off others wouldn’t have to be overworked. I know it’s not the most enviable job in the world, but there has to be some kind of management here. Also, when the mascot came out (and let me say first, I have the utmost sympathy for the people that have to do this because it’s so hot and there’s a lot of screaming kids), my daughter wanted a picture once he wasn’t being bombarded. He complied. When we walked away my daughter says, “he’s not very happy is he”. Like again I get it, but that’s still your job, and it’s disappointing to see my kid so disappointed.

We will not be returning. Oh, and be prepared to sweat your buns off. It is so...

I scheduled a party for my adult children who were turning 18 and 19 and 16 .We didn’t live close when they were little so this was like a last hurrah before they were officially adults. My youngest is autistic and his special interest is Chuck E Cheese and its been his dream to go. The lady on the phone was very nice and assured me that it was ok and that they have had older people celebrate birthdays there before. We get there and the people are very confused that we don’t have children with us. A manager assured them it was fine. We go to out table and we are told the party is for two hours. About an hour in we are called to the table. Again they question my lack of small children. Another employee points out the sign saying the ages. She then asks when I plan on paying? While holding my receipt in her hand. I tell her I paid and in fact she is holding the proof. She tells me to calm down even though I was not yelling just worried and confused. She says management told her we walked in and never paid so she would be back. She never comes back so I assume it is fine. I later se her sitting by the ticket blaster scrolling TikTok. I ask if everything got sorted? And she shrugged and said “I guess” Another employee came by a little while later and said customers had been complaining about my autistic son. She said it really politely but we didn’t feel welcome so we decided to leave. We went to go get our items from our table and saw it had been cleaned off 45 minutes before we were due to leave. My sons heart desire was to win a plush so we went to cash out our tickets. In front of us was a group of children cashing out their tickets. An employee in uniform came over to one of the children and I heard her call her mom. I heard the ticket lady tell her she had 3 million tickets on her card. And she took a very long time to pick something. Putting us in a pickle because the longer my son waits the more frustrated he grows and the louder he gets. I would have just left but the whole trip was to get him a plush. She kept taking children who were coming from the side in front of us. Finally I had to speak up and tell her we had been waiting our transaction was over quickly as he knew what he wanted. While the party was ok. The employees caused more stress than was needed for us trying to fill some...