Palmetto Moon — Local services in Greenville

Such mixed feelings about this store. I’ve always loved their products and have felt good purchasing from them. I recently purchased a sweatshirt as a Christmas gift. After its first washing (on delicate) the letters began to fade. When I went to the store asking for some help in replacing it, or addressing it in some way we were basically told “sorry”. I know it’s hard to be in retail, but as a consumer I also expect stores to stand by their product. It was obvious this was a product they carry, and rather than offer to do a computer search to verify the purchase and/or offer a replacement, they offered no help. This makes me feel that any purchase made from them is basically at the risk of the consumer. A customer for life is now a customer no more. Bad business,...

Bad experience at this store. Walked in and it was if I was invisible. Stood in the same place and waited for assistance for 10 minutes while the sales associates completely ignored me, walked around me to help other customers in the store. I was the only African American in the store and wasn't greeted with a hello when I walked in nor a goodbye when I left. Completely ignored! I am extremely glad that I decided to walk out of the store and make my purchase for a Clemson sweat shirt for my son for Christmas at another store. I don't recommend any African Americans to spend their money at this establishment. Horrible service. I will not...

I spent almost $60 for a KAVU backpack to use on a trip. As I was packing it in preparation to leave the following morning I realized it was a used one that had been previously purchased and returned. To my horror, the store had apparently returned it to the shelf without making sure it was clean and unused because in the right side pocket there was a phone charger, ear buds, and some Bobby pins with strands of hair hanging from them And in the other side pocket was a tampon and two pantry liners. 😡 I will be returning these items along with the...