Greenwich True Value Hardware — Local services in Greenwich

I brought my mosquito magnet to this store for repairs in August last year, paid a deposit for the repair, and was told that they would be in touch with me when it was ready. It's now been 8 months and I still don't have the unit even after repeated calls to follow up and find out what's going on. Every time I call, I get a different story about what happened to it. The only common thread is that somehow they lost the unit and are "working on getting a replacement." This isn't difficult, so why is it taking weeks to figure it out? They apparently don't know how to simply order me a new unit to replace the one they lost. Terrible way to treat...

I’m not sure where the “true value” comes into play. Their prices are much higher than other hardware stores in the area and the staff are incredibly rude (over 5+ visits over the last 6 years). Their U-Haul rental services are run horribly, and the guy in charge of renting them out will charge you for the insurance (even after verbally declining it in person). The same guy also refuses to print receipts and says “you need to contact U-Haul” to find out how much he is charging you. I am all for supporting local businesses, but it almost feels like they’re trying to convince their customers to leave and locate the...

I can’t believe there’s a single person out there who doesn’t love Greenwich Hardware! They’re always open, eager to help, and they stock EVERYTHING. When I first moved to this town they gave me a free garbage can, and a bunch of other stuff...I was won over immediately. Anyway, give them a try. They’re a local store quickly being phased out by Amazon and big box stores. When these guys go,...