Steifle's Appliance — Local services in Greenwood

Exceptional Service and Quality Products at Steifle's Appliance

I recently had the pleasure of shopping at Steifle's Appliance for home appliances, and I couldn't be more satisfied with my experience. From start to finish, their commitment to customer service and high-quality products was evident, making them a standout in the industry.

Upon entering the store, I was greeted by a friendly and knowledgeable sales staff who went above and beyond to assist me. They took the time to understand my needs and preferences, providing invaluable guidance throughout the selection process. Their expertise in the products they offered was impressive, and I felt confident in making an informed decision.

My first purchase at Steifle's Appliance was a washer and dryer set, and I have been nothing short of delighted with their performance. They have exceeded my expectations in terms of efficiency, reliability, and overall functionality. The salesperson's recommendation was spot-on, and I'm grateful for their assistance in helping me find the perfect appliances for my home.

My second purchase was a side-by-side fridge, and once again, Steifle's Appliance delivered on their promise of exceptional products. The fridge has been an absolute joy to use, with ample storage space and advanced features that make organization a breeze. I can confidently say that this appliance has added convenience and style to my kitchen.

The delivery process was seamless and efficient. The delivery team arrived promptly and handled the installation with great care and professionalism. They ensured that the appliances were properly installed and functioning correctly before leaving. It was evident that their goal was to provide the best customer experience possible, and they certainly succeeded.

What sets Steifle's Appliance apart from other retailers is their commitment to being a locally owned business. Their passion for serving the community is apparent in every aspect of their operation. Not only do they offer top-notch products and personalized service, but they also contribute to the local economy, which is something I wholeheartedly support.

I highly recommend shopping at Steifle's Appliance to anyone in need of home appliances. Their friendly and knowledgeable staff, coupled with their exceptional products, make for an unbeatable combination. Whether you're in the market for a washer and dryer set, a fridge, or any other home appliance, you can trust Steifle's Appliance to provide the best experience and deliver on their promise of quality and customer...

Update I was contacted by Sarah (manger/owner) .She was very concerned about what happened. She stated she would look into the matter. I feel that she is very concerned about her customer 's and wants them to be well taken care of. I have update my review and in the future I will continue to look to Steifles's for our Appliance needs.

Very disappointed in Steifles. I purchased a new refrigerator last May. Monday it started struggling to keep temperature and started making noises. I called to request a service call and was told it would be the end of the week before someone could come. Tuesday morning my husband went to Steifles at 0800 to purchase a part to repair it ourselves even though it was under warranty. Desperate to not lose all of our food. He was given a replacement part and my husband installed it. However it was the compressor that needed replaced. So was told that the part was ordered and would take a few days to come in. Thursday was the day the repair technician was supposed to come. He was an hour late.

So we contacted Steifles and was told that he was given an emergency call and was headed our way. However he contacted us at 5pm to tell us he was sent to an emergency service call and he wouldn’t have time to replace it. How were we not an EMERGENCY? We didn’t have a working refrigerator for 4 days. When we contacted the store we were given the run around as to why the technician couldn’t come. We were advised that management would contact us. No one contacted us!

The technician came at 0730 on Friday morning to do the repair. He was very professional and advised us to get the warranty. However I don’t trust that Steifles would respond to our call for service.

We have been customers for over 25 years. I think that communication is lost when a customer calls in for service. To many employees taking calls and not completing the paperwork to get the customers requests handled. The request on Monday was...

I hope to be able to update this review to increase my rating of Steifle’s Appliance. Back in February I contacted Steifle’s to repair my Whirlpool Gas Oven. When I called I provided my model and serial number along with the error code showing on the oven. When the technician arrived and did not have the correct part. We had to wait another 10 days for a part. The repair was made and the oven appeared to be working correctly. This month, March, another problem the oven will not cool down when turned off. I contacted Steifle’s again since they are about the only service for gas stoves in Greenwood and scheduled an appointment for today 3/23/18 between 3pm and 5pm. When 5 pm came I contacted the office and they checked with their technicians who said they came by, knocked but no one was home. I was and still am along with my two small dogs that certainly would bark if anyone knocked. Additionally I do have doorbells on the front and back doors. Well they rescheduled me for next Wednesday at 4:30( I did get to pick the time so I wouldn’t have to take 2 hours of leave again!). I will review again next week, hopefully it will be for the better.

UPDATE MARCH 28, 2018.

Great News! The technician from Steifle's Appliance arrived early today for our appointment. He was the original tech that did the initial repair. He checked out the stove thoroughly and explained the the cool down process and the noise was all part of the blower unit on the stove. An employee from Steifle's also contacted me by phone and we discussed my earlier concerns. I am very satisfied with the service from Steifle's and will contact them again if need be.

Thank...