The Tech Spot — Local services in Greenwood

Please do not go here for help with a MacBook. All I needed was a key replaced (which I have gotten done before at another business) and at first I was told that I would need to replace the entire keyboard. Knowing this was not true at all, I showed the gentleman how the key needed to be replaced and asked if they had ever done this before. They told me that they have replaced quite a few laptop keys in the past and it was the same as with a MacBook - WRONG! For anyone that should know Macs - the newer ones use a scissor-switch design with their keys, most others use a butterfly design. When I showed the gentlemen working HOW to replace my key, one went in the back to get a price and the other proceed to press every key on my keyboard with one of my programs still up?!?. A notepad or word doc could have easily been used for this test (that I already told him that I did). The other gentleman came back and said the price would be about $113. My Master's degree is in Information Security, not math, but this would mean that a $4.99 key would cost $108.01 to put on, not including taxes. Since I have replaced keys before, I told him thank you anyway and that I would just order the key and put it on. He said that it was a very complicated process - oh boy. If this is complicated for them - PLEASE do not trust them with any of your computer needs.

I would recommend for future customers, please know what you are talking about before trying to give a customer incorrect information. If you don't know, just say you don't know. I have actually replaced quite a few keys but am on vacation this week and was just seeing if they had the hinge in.

Just to add - this was repaired by me for $5.38. The "complicated" process takes a total of maybe 2 minutes if you have Mac...

Been back and forth for weeks over an unknown computer issue. I won’t totally fault them for not figuring out the issue because it’s acting very weird and I still don’t understand what exactly is wrong. But what I will comment on is the apparent lack of communication between the two techs as well as seemingly shoddy work testing the computer after “fixing” it. The first time I got the computer back, it was not utilizing the graphics card and would not allow me to download drivers for it etc. So I brought it back in and explained in detail the new issue, only to be called back in and get told by the other tech that it was perfectly fine when it was blatantly obvious he’d done nothing to test but turn the damn thing on. Then to remedy the issue, I got a new motherboard and left them both my working graphics cards (incase one or the other was broken) and asked them to try the better of the two first. Come back in the next week to the other tech who clearly didn’t get the memo, so I then took it home and did it myself. And even now the computer is still giving me different issues. It’s clear to me that the computer has multiple issues but it’s very frustrating having to go back and forth over and over and explain the issue multiple times only to get back something that barely functions as a PC. If I wanted a computer that ran like hot garbage I would’ve spent the $240 I gave you and bought a chromebook and have had a better experience. I shouldn’t be told it’s perfectly good to go and then find multiple issues within minutes of starting it up. Waste of money and 3 of my 4 weeks home. I’m out of time to keep trying to fix it so I’m now faced with parting it out or...

Okay, I'll let you be the judge. I am giving them 3 stars as an average score. I took my computer to Tech Spot after the hard drive crashed and Windows wouldn't load. Cory did a great job of restoring my files. And he got the work done in less than a week. For that, I give 5 stars. He quoted me a price of $275 over the phone for the new hard drive, file restoration, and said he had restored Windows, and he'd load Microsoft Office 2019 for an additional $149.99 (which is the standard price on the internet). That seemed like a great price. So I picked up the computer and paid the bill he quoted over the phone. He emailed me the invoice receipt. When I got the computer home and started it up, I found out that I needed to pay Microsoft an additional fee to activate both Windows ($199.99) and Microsoft Office 2019 ($149.99, which I thought I had paid for already). After I paid those fees and gained access to my email, the bill from Tech Spot showed one flat fee with all the diagnostics listed and no itemization for the additional software. For this, Tech Spot garners one star. So with the $53 fee I paid up front for the diagnostic and the $454 bill, and the additional $350 for activation fees, I wound up paying a total of $857 to repair a computer that is 8 years old, whose screen may eventually give out (it's an all in one model) in the next few years. If you aren't desperate to have your files restored, I am not sure that repairs at Tech Spot are...