I bought a pair of jeans online and they didn't fit quite right so i took them into the store. The team at this store were fantastic! The store manager helped me find the right pair and offered to price match to what I paid online (I had gotten a great black Friday deal). I ended up loving the new pair (slightly different than the ones i originally ordered) and went up front to check out where Angie helped me. She was a life saver!
The new pair was on sale and Angie up-sold me and offered to find the same pair I got online in the right size. She was able to find some deals and I got the second pair for a few dollars less than I originally paid. The whole process was seamless and even though the store was packed and the cash registers were all filled, Angie took the time to answer all my questions and get me both pairs of jeans. Se was fantastic (especially because I only went in for one pair of jeans).
Thank you to Angie and the entire team at this location! You're...
Read moreI’m visiting from NYC and came here with family. It was pretty dead maybe like 3 customers shopping. As we walked in no one said a word to us, just ignored us. A few customers came in shortly after us and they were immediately greeted with “Hi, how are you? We are having some great sales today. Can we help you find anything?” Then another customer came in behind them and the same thing was said to them.
After looking around and not finding what we came in for we asked a younger sales women for help. She had no idea what we were asking after and gave us attitude. After realizing we weren’t going to get help we left.
This is the type of customer service you can find all over NYC but usually not...
Read moreI had a very rude lady at the counter raise her voice to me. I was waiting patiently and she turned around and said something under her breath. I said excuse me and she very rudely turned around faced me and said: I said, someone will be with you, am working on this! I could see if I was interrupting her but I wasn't! That's to bad because I was having a good experience and the young tall blonde man helping me and my husband was very kind and helpful. We were there Saturday 8/24 around 2pm. If I didn't want the Hello Kitty T shirt that bad, I wouldn't have...
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