The North Face Nebraska Crossing Outlet — Local services in Gretna

Concern Regarding Lost Prescription Glasses and Lack of Support! Dear [Store Manager/Customer Service], I am writing to express my disappointment regarding an incident that occurred at your store on Black Friday. While I understand the busy nature of the day, I feel the response I received to my situation was inadequate and dismissive.

During my visit, I tried on a sweatshirt and momentarily placed my prescription glasses on a shelf nearby. When I returned just minutes later, my glasses were gone. Losing something as important as prescription glasses is already upsetting, but the response I received when seeking assistance was even more frustrating.

I approached a store associate for help, only to be told there was nothing they could do and that I would need to email the loss prevention team. Additionally, I was informed that no cameras were present in the store, and I would have to wait 4-5 business days for any kind of response. This lack of immediate assistance and empathy felt dismissive of my concern.

Prescription glasses are not just an accessory; they are a necessity for daily functioning. I believe a more proactive and empathetic approach could have been taken in this situation. For example, searching the area, making an announcement, or even offering to help file a report immediately would have demonstrated a commitment to customer care.

I would appreciate it if you could expedite the process with your loss prevention team or provide alternative solutions to help me locate my glasses. Additionally, I hope you will consider this feedback to improve how similar situations are handled in the future.

Thank you for your attention to this matter. I look forward to hearing back from you.

After I posted this comment, someone from the store called me telling me that they found my glasses!!! I was very thankful 😌 for that I would give you guys 3...

I went in because I needed a new winter coat, and North Face products had never disappointed in the past. They had styles and types that I knew I would enjoy, but only in the men's section. I guess their women's stuff is for Skinny Minis, as all I found on that side were larges - or, to compare sizes - a men's medium. The men's coats didn't pass the arm test, and only went up to an Extra Large. I would've asked the gal and/or guy behind the counter if they had anything bigger, so I could get one of those nifty 3-in-1 Wonder Coats that cost $200 (yes, really). But neither looked in the mood to help. I left mildly disappointed, and moved on to their competition, Columbia, where stuff is in my size. I guess if you're in the target market (outdoorsy and thin and rich), this would be an awesome store to get...

Was helped by Robye who was fantastic and amazing! Whether it's my usual experience, I'll always shop at North Face, however with the most recent experience, Robye was phenomenal and I will always be going to North Face first.

The store is clean and well stocked. I wish there were more sizes immediately available.

Again, Robye was the perfect example of exemplary customer service, sizes weren't available in what we were initially looking at but she helped come up with a perfect solution that worked out better for us in the end. We also learned information about our jackets that I had no idea about even though I've worn and shopped at North Face since...