Rainbow Shops — Local services in Gulfport

I love the clothes In the store but the staff is something else. I went here bc I loved their plus sized jump suits. I asked the manager there Shaneka if she had any new jumpsuits coming in, she said she wouldn't know but that I can go to rainbow.com to shop and if what I have doesn't fit I can always come there to return it in store. So that's what I did, I never shopped on rainbow.com before but because the manager gave me the peace of mind ordering online I took her advice.

My order came in on the 16th two days after I ordered I paid for Express shipping. The three jumpsuitsI ordered was one size two big so I took them back to rainbows 5 days later (This was during cruising the coast and I didn't want to get stuck in traffic) And when I got there she issued me a refund but then told me that this was going to take away from her daily sales. I apologized, and told her that if she could just order the right size I would gladly come back to the store to pick it up. She said no.

I asked her if I can use the store credit to reorder my items online. She told me yes, but only gave me a receipt saying that I got a credit for $128. I drove all the way home went to try to order my items, and it was asking me for a gift card PIN number. I called shanika store back, and she told me that she doesn't know if I could use my store credit to order online and to call the rainbows in the mall to ask how.

After being told by the mall that shanika had reissued my money incorrectly, they resolve the issue by allowing me to buy a gift card so that I can reorder my items online. This is the same thing that shanika could have done at her store without trying to make me feel guilty for ask requesting a refund for the items I didn't fit.

The manager at the Biloxi rainbows location told me that she was going to tell corporate about this because the Gulfport Manager is always gets a bunch...

The reason why I gave it a two wasn’t because of the merchandise. I love the merchandise It was because of the customer service so the customer service was fine until it was time for me to check out . I had spent about 20 minutes looking for different items I’m disabled and shopping is extremely difficult because I’m on walker and that store is not disabled friendly at all it’s packed and it doesn’t really accommodate wheelchair or walkers one of the items that I was going to purchase was a pair of tennis shoes that had a sign located over the shoes for $10 however when it was time for me to check out, I asked the young lady asked manger who gave me this speech about the sign should have been changed she said I had to buy two pair of shoes that’s not what the sign said. The sign said $10. The shoes was regular 1299. I was buying maybe six shirts and they were priced 9.99 to 1299+ the shoes and two hats that were 899 each, I was told someone made a mistake. They hadn’t changed the signs. I was trying to figure out how that was supposed to be my problem as the customer but she would not let me have the shoes. She said we have several that I can buy two pairs. It is priced under the sign and all the shoes under that sign at that price. You should honor that that’s the consumer law . the sales girl asked the manager. The manager said oh no ma’am you can buy another pair meaning two pairs in order for her to honor the 10 dollar price . My total was about already over 100.00 already with the items I was getting I politely declined because right is right and wrong is wrong. The manager was wrong. She should’ve honored the price. She totally lost the wholesale behind That one pair of shoes I’d rather shop somewhere else that honors their prices This was definitely the managers’s fault. She tried to put it on the sales clerks, but it was...

Not many things in my size (7).. spent a while digging trying to find 2 different types of jeans to try on. I saw the fitting rooms and asked to try them on?.. she said sorry, they were closed and couldnt tell me why.. it was the middle of the day so I am assuming its because they didnt want to have to clean them? I said oh ok, and told my husband let's go and turned to hang them up. She said, I could take them home and try them on, but I only had 7 days to return them. I said no thanks. I wanted to buy them today but not if I can't try them on here. Then we left. I'm not taking a chance and having to waste time and gas to bring these back if they didn't fit.. will...