O'Reilly Auto Parts — Local services in Guntersville

Went in today from out off town needed a few coil packs for my motorhome they priced them at 59.00 each for them I just purchased 3 last week from my local part store in slocomb Al for 18.00 and change each the guy behind the counter ask for there number to price match seemed to be good guy I google there number handed the phone he verified the price he told another guy what the price was the guy looks at me and says that they only price match local parts stores I asked him if he was serious he's said yes in a smart tone he ask me if I wanted to talk to the manager I said yes. I stood there 5 min no one came out poor guy that was helping all along just stood there no manager ever came. we went out door I got to car decided I would get store number and talk to our local oreillys. smart a** guy was already back out, because he seen me walk out i guess. he rights number down and says HAVE NICE DAY! Being sarcastic. it's bad enough you are having a problem away from home and have to deal with some kid giving you lip and if price match is only local what good is it if I was at home I would have just went there. SO...

O'Reilly Auto Parts (in Guntersville, AL) is in a prominent location on a route that I travel regularly. For this fact I have stopped in periodically and have attempted to do business with them (on many occasions) since they are in my home town. The very consistent habit is as follows and I challenge the reader to try it for themselves. Call them on the phone and tell them what part you need, they get the make, model, and so forth from you, they give you a very specific price. Write down the price and the name of the person that you speak with. Then drive to the store, ask for the same part, and exchange all of the pertanent info once again. On each and every occasion the cost of the part has grown 10% to 30% just because you're in the building. When you inform him that he gave you a different price on the phone, he'll tell you that you didn't speak to him and they can't just give the parts away. It's a character issue and a leadership issue that you're dealing with at that point. Try it for yourself...

They may well be a good place but my first experience with them was not great. I bought a box of four spark plugs and when I got home, discovered that one of the plugs had been removed from the box so I received only three. I wanted four because that's how many I need for the job I am doing. They probably didn't notice because while checking me out they also took a phone call diverting their attention from my transaction. When I got home I discovered the shortage. I called and they said return with the receipt and they would give me the other plug. That's about all they could really do but I was not happy and pointed out it's a 16 mile round-trip to get that missing spark plug. A simple apology would've been nice but the guy just replied something like...