Ryse Athletic Club — Local services in Gurnee

Been a member for over two years and just cancelled. Ryse can be a great place to workout if you go late in the evening or early in the morning. Management has fulfilled some of what they promised over the last two and a half years when I signed up. Renovations are slowly but surely happening and the gym is expanding. I was told when I first signed up I was ‘locked in’ to a $29.99 membership for lifetime and would not be affected by price increases. At the end of January 2024 my membership and my wife’s membership increased to $39.99. Although I have a membership at Ryse I workout at another gym and have kept my membership at Ryse so I have another option. I asked my wife to check why the prices increased for us the next time she was at Ryse. Im giving Ryse a 1 star review for the way the owner, Justin, responded to my wife when she asked about the price increase. He told her ‘she did not need an explanation’ for the price increase and should have checked her email. The emails about price increase? I haven’t received an email from Ryse since 10/18/2022 and neither has my wife. Why belittle your customer when they simply ask you a question? Between both of our memberships, I have paid Ryse over $2000 in the last two and half years (monthly membership/yearly fees) and have had no real questions or complaints for the staff. How is it that when one of your members has a question about a price increase, no matter how many emails went out, you can’t take two minutes to give a professional response? Based off other reviews this...

I don't typically write reviews, but I could not hold myself back from writing this one. Let me start by saying Gurnee doesn't have a lot of gyms in the area so I was extremely excited to try this one. From their website, to their social media and pictures other people shared this place seemed perfect for someone who loves the gym. When I went in, I was given a short tour of all of the equipment and was explained how it is currently under construction due to them expanding the gym, I did not think anything negative about it at that point and gave it the benefit of the doubt. I signed a 1 year commitment, and after my first time going in... I instantly regretted it. I started my workout in the women's area upstairs and it was disgusting. The floors look like they have never been cleaned, it is dusty which triggers my allergies, the equipment is rusted and broken, and the garbage cans were over flowing with paper towels (probably from people trying to clean the dirty equipment). I broke out in rashes and I left the gym feeling dirty/ itchy. Since September, when I opened the account I probably have gone in 2-3 times trying to give it a chance. But, every time I am there the same thing happens itchy skin, bumps on my skin and a horrible workout and unsafe equipment. Unfortunately, due to the year contract I am not allowed to cancel the membership, but I no longer am I going there. So, if you're looking to sign up please be more observant before you commit and be aware of the uncleanliness...

If I could review with 0 stars I would. I've been a member for a while now, before the price change of the membership, which is why im incredibly disappointed with my experience with them. I'm a college student, when I called to cancel my membership I was convinced to just put my membership on hold in case I came back during summer break. What was ridiculous to me was that I had to prove that I was a college student and send proof of my enrollment.I agreed to it either way, no problem. I called when I came home to visit to verify my membership was on hold, but to my surprise they tell me that I no longer had a gym membership and that I'm in collections. I never received any phone calls from them, any notifications, I never authorized to unfreeze my account. I still have the original emails. Why not just cancel my membership instead of sending me to collections over a gym membership? Ridiculous. You no longer are able to check your account on their website to just view or maybe change your payment method, super shady. I had previous friends who cancelled their memberships and had to "prove" that they were moving or asked what other gym they're signing up to. They make it impossible to cancel your membership. It's such a shame because I did love this gym, the culture, and the fact it was open 24 hours. I would advise people to sign up...