GameStop — Local services in Gypsum Township

Showed up 2 hours early to wait in line for the new Switch 2. Spoke to an employee at the store to see if there was a line or any sort of protocol, and was told no, just these tickets (to which he gave me one) and told me to just come back at 3pm with that. I then showed up at 2:45pm and waited in line until 4:30 when I finally made it to the front of the line, just to be told that my ticket wasnt any good because they had reissued tickets. I'm aware you can't make additional consoles appear, but there was no attempt to do anything to make up for the severe ball drop that happened at this store. Even something as simple as apologizing and taking my info down to call me once more have arrived would've at least made it seem like they cared about the error, let alone maybe a gift card or store credit, but i was met with nothing. Mind you, there were still half a dozen people in line behind me that all got consoles, so im not sure how that makes any sense. When I asked about speaking to a manager, i was just told no. I couldn't have a phone number or even an email to communicate with them. So im left with this as my only outlet to communicate with someone...

For a limited quantity release, this location had a line of people who waited for hours. The employee only had a limited quantity for this release, and gave a small number of people tickets to people at the front of the line, for reasons unknown to 75% of the line. People who had already waited for an extended period further waited until opening time and made their way through the line into the store only to finally be told that tickets were for the limited release product. If you did not receive one, they will be out. I share this story because not only did they have a customer base they could have been better serviced and satisfied with modifying the quantity per person to one instead of two, but they also failed to share simple information to loyal customers that were willing to wait despite unfavorable weather conditions. The employee response when asked why the information was not shared to the better part of the line was also highly unprofessional. Unfortunately, I will not be visiting here again for any...

So I walked into the store yesterday with a question on getting my headset exchanged as of yesterday was one day over the two weeks return policy, but I was told by the girl that I needed to talk to her manager, so I called today spoke to josh and was told because I’m a couple days past the two week policy The system goes into a locking mode And there’s nothing they can do. Item is in perfect shape. I have the receipt and the Packaging .And i was simply looking to replace it Or upgrade to something better quality the cord seems defective and basically told I should have bought a warranty, I would have thought as a customer who has been coming to GameStop for years I would be taking care of on such a...