Crowns Guam — Local services in Hagåtña Municipality

Disappointed. I placed an order back in December and it was never delivered. After multiple attempts, trying to reach out to the company by email, customer service, USPS and their store, they finally responded through social media.

As time went on, I’ve reached out through email asking the status on my order and never gotten a response. USPS had informed me that they had no record for the tracking they provided me. So I called the store and found out that, my order was at their shop and waiting to be picked up.

Confused as is, I had asked why have they not shipped my order. Come to find out, the item I had purchase was a deluxe item and had to be pick up in store only. I had explain to the associates that I no knowledge of that, nor did it state that before I made the purchase. Also didn’t understand if this was an in-store pick up only item, why was I asked for a billing/shipping information.

After finally hearing back from the company, they had told me once I was given the tracking information and it was picked up, they could no longer do anything about it. Clearly, it was a lie. They had my order at their store the whole time and they couldn’t even reach out to me to inform me, when I’ve been waiting for 2 months.

The situation was handled so unprofessionally and It’s a shame because this is probably the only store that reminds me of home and my experience was terrible. Long story, short: BE CAREFUL on what you order on their site, if you’re not local. Hopefully no one else will...

Hardworking small local business offers a variety of services including custom apparel. I was impressed by their attention to detail and dedication to providing quality products. Not only is their work of high quality, but their customer service is also outstanding. The staff is friendly, knowledgeable, and willing to go the extra mile to ensure customer satisfaction. It was refreshing to see a small business like CROWNS thriving on Guam, and I would highly recommend them to anyone in need of...

I love anything and everything I’ve bought, online or when they come to San Diego. But I have to say their customer service needs props too. I ordered something and it had a slight mechanical defect. They immediately made it right. I own at least 20 pieces of crowns gear and this was the very first time anything was even slightly wrong but their attitude made me as a customer for life. Love repping my Island and proud to rock all my...