Guam AutoSpot — Local services in Hagåtña Municipality

Believe me I've had my share of bad service with AutoSpot's Manager's /Services for 1yr. To make matters worst, problems with our daughter's vehicle started just 2days after my husband purchased her vehicle in 10/ 2018. Recurring problems. I took our vehicle in for repairs almost every month for 1yr for the same problems.. It was very disappointing. I ran out of patience. I became an irrate customer. I would call everyday( 20x's within a day.)Service advisor /receptionist all knew my number by heart. There's no question/doubts when it comes to AutoSpot's Customer Services and why so many negetive feedbacks. Why many are given fair warning/advised on dealing/purchase of vehicle from this specific car dealership AUTOSPOT. I've had my fair share of bad service for & worst experience my daughter had to endure, it being her first vehicle for 1yr. " the bad that many remembers by heart, The good goes unnoticed by many"

I would like to share my experience. You be the judge on how this experience is noted!

What was suppose to be a scheduled appointment was more as a walk-in/first come basis. By this time, I've been to AutoSpot to many times I couldn't keep count.. I saw first hand how customers were being treated. Impression/actions shown is "Once customer checks vehicle in. Customer's on there own". Employees, Managers & Sales Representatives walking in & out what says"customers waiting area" not even a greeting by models(employees) what seemed like a parade of fashion. Seem we're audience by the runway! No status given only when asked. Females Sales Representative(s) dress code "unprofessional" as if one is ready to paint night red.. mini skirts, unbuttoned shirt/blouse to where one can see what part makes us woman. cellphone, earphones& shades on. unprofessional for employees to use customers waiting area as entry/exit. I remember saying to myself, "WOW all these staff waltzing pass us, not one greeted any customer (s) What's more disappointing, an elderly couple and pregnant female who looked like she was about to pop. Not once did I see any CSR talked to them. I say we all were there about the same 2-3 hours. It was such a disappointment to AutoSpot recruitment officer, HR Officer & customer service manager there skills of operation and training for it's CSR's. Many would say bad customer service. CSR/Advisors should not hold blamed for poor Management/training Officer. Questions should be upper management/HR.. Being in HR Management/Customer Service Relation for more than 10yrs, i know good/bad customer service. there are trainings to prepare an employee Proper training will enhance one's ability. Customer Service Advisor/representative (s) are the front line/face of the company. CSR's attentiveness, professionalism and mannerisms are very important in customer service . In my opinion, efficiency and positive results are 2 most important rule in Customer Service/Customer Satisfaction.. In doing so, from my experience, I have no doubt customer service will improve.. With all my good/bad experience I've experienced. I don't regret my yelling, screams, frustration and wasted time, because at the end of this rollercoaster ride, I've made new friends with customers and employees of AUTOSPOT .. Well greeted by our service advisor PEDRO MEGOFNA each time..."HI MS.FEJERAN".. Importantly recurring problems were finally repaired accordingly.. Thank you Chris Casil

I've blamed, use profanity words, questioned one's knowledge and ability of being Auto techs, Manager, VP's etc..

I have respect and appreciation for all not who they represent, but as Humanbeings with good hearts. no different from me. We wakeup everyday for work not knowing what our day will be like😀.

MERRY CHRISTMAS TO ALL!!

Thank you for everything AutoSpot Derick Quinata(President) Dean(VP of Operation) To these 2 men that has been there and has put up with my yelling/cussing etc. Thank you very much, CHRIS CASIL(Service Manager) PEDRO MEGOFNA(Service Advisor)😗

Your customer, Marissa...

First off, I actually did buy a car from this place. I'm not a friend/family member/employee of the dealership that posts a 5 star rating with such insightful information as "Great dealership!!

So here we go...

The sales staff was polite and courteous (as most used car salespeople are). I ended up buying a 2000 Lexus RX 300 at fair market value, after they knocked off about $6000 to make it seem like I was getting a really good deal (a fact I was well aware of at the time of purchase). However, I made the mistake of paying for the car on a Saturday and allowing them to "detail" the car so I could pick it up on Monday. I know, what a rookie.

I picked it up on Monday, and from what I could tell, the detailing consisted of taking the air freshener out of the car (yes, you read that right) and spraying some tire shine on the sidewalls. Nonetheless, I drove it home. Everything seemed ok with the car, except the ride was a little bumpier than I remember during the test drive. I chalked it up to the Guam roads and soldiered on. But, the ride started getting bumpier and bumpier. I began to think that maybe the wheels were coming out of balance or one of the tires was out of round. Then I started to think back to my test drive, and how smooth the ride was. I also remembered how the salesperson had even remarked how well-treaded the tires were. Almost as if they were brand new.

Before I could even finish that thought, I had a blowout on my way into work. After a little inspection, I found that there was indeed a bubble on the "same tire" that was so well-treaded and smooth riding only a few days prior. I also noticed that the tread didn't seem quite as good as when I had test driven the car. Also, my flat tire problem was further compounded by the fact that the jack that came with the car originally had been swapped out with a much cheaper one that didn't have the ability to lift the car enough so I could change the tire. I know the car was used, but I don't see any reason that the previous owner would swap out the jack and deliberately sabotage themselves if they had a flat.

Of course, I mentioned these strange coincidences to the dealership and it was met with a shrug of the shoulders. Yes, I did indeed buy the car "as-is". However, I'm pretty sure the car I paid for on Saturday was a little different from the one I picked up on Monday.

Finally, it took them almost 2 months to get my tags and registration done. I've been to the Guam DMV before, and it was bad, but it wasn't THAT bad. There's no way it should have taken 2 months.

I'm not some cock-eyed optimist. I expect a few issues when I buy a used car. However, I also expect that the car I buy will be the same car I drive off the lot.

Buy at your own risk, and drive it off the...

I've had some good car buying experiences, but this was possibly one of the BEST. We found a vehicle online and Marlon was able to help us get it reserved right before closing time. Since it was closing time we couldn't take it home that night, but that's ok, he was able to get it in to get detailed and put some more gas in it the next day. Marlon was a very honest salesman and made it more about the customer relationship than just a transaction. Clear communications, and helped us find our daughter's phone. I would be happy to give you my business again! Thank you!

Update 5 November 2021: So the vehicle we bought had an issue, less than a week after our purchase. The dealership was very easy to work with, squeezed us into their schedule and got the necessary repair done. Since it was so soon after purchase, and a small (but important) repair, they fixed us up with no charge. Again, you guys/gals are an amazing business. Thank you.

Update 19 November 2021: Well after we had brought our vehicle in for the repair, we were told that the airbag light is now on and it's $75 for them to check it out. Well after a search on the internet, I found that my vehicle has the airbag light come on when you take apart the dash, and you can reset without using any tools, which I did. Also the A/C quit working after pickup from the dealer. I checked everything, and finally found the wrong fuse plugged in. The A/C worked fine again after putting in the correct fuse. Not sure why this happened because of the dealer or it was like...