IT&E- Agana Shopping Center — Local services in Hagåtña Municipality

Although I don't have any photos to share, I have better than that! This is for those individuals like myself who expect excellent customer service. I believe you will appreciate this post.

While at IT&E at Agana Shopping Center, the customer service representative-Ms. Francine-who helped me, was right on point with everything!

I appreciated her discretion when responding to my request.

Moreover, her customer service skills by far exceeded my expectations (I have high expectations).

She was knowledgeable and proficient with the computer program IT&E uses.

Although she was attending to my requests, as customers entered the door, she made time to acknowledge and greet them with appropriate salutations and nonverbal expressions (i.e., smiling).

I would like to give kudos to IT&E management for a job well done when training front-line employees! This is crucial for customer satisfaction ratings. Of course, I would like to thank Ms. Francine, for a job well done.

Please share this at the next employee training, if appropriate.

I am confident this message will surely serve as an incentive for all other employees to strive for excellence in customer satisfaction (and possibly receive feedback for individual recognition from customers).

Everything matters now more than ever. IT&E helped to alleviate a bit of my stress of late.

I will remain a faithful and loyal IT&E...

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It is very sad. Even when we have power of attorney on behalf of a loved one that could not move about and they wanted to try and sign up with it&e for the first time they denied us. On top of that, I called before I showed up & who I spoke to over the phone said as long as I have the IDs and Power of Attorney then that's OK. When I present everything physically to It&e in Agana, they denied everything. I mean even Power Of Attorney? The hospital won't...