Kohl's — Local services in Hanover

Changing my review from 1/5 for terrible in-store pickup. 0/5 is more accurate. Self in-store pickup was great while it lasted but then they got rid of it.

I had to wait 15 minutes for the customer service woman to even call the only person working who apparently knew how to work in-store pickup then another 15 minutes for the guy to come and fetch my order from the pickup bins when I could have done that myself in less than a minute.

If you can't work your own store pickup then what on earth are you doing working customer service?

Amazon returns were zooming through in seconds meanwhile I'm waiting and waiting and waiting for them to get an already ready for pickup order from their own store that was literally less than a yard from me. Ridiculous.

Original review: 5/5 for curbside pickup.

I've been doing curbside pickup since covid started. It's incredibly easy and fast. Check-in thru the pickup email or call (and they actually do pickup if you need to call if you don't have a smartphone). They always wear masks. You don't have to sign anything or show a code on your phone. It's a true contact-less pickup.

Curbside pickup is so much faster than in-store pickup and I really hope they continue doing it because it really is so much better than waiting behind 1-5 slow returns at customer service just to pickup your order which only took seconds (plus the 15-20 minute return line wait). Kohls definitely needs a separate in-store pickup area. I really hope curbside is here to stay forever because I don't think I can go back to that long unnecessary...

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The last time I was in I was not pleased for many reasons...no need to look back. I was granted a gift card that I thought of giving away as a gift, using for a neccesary product, etc. I was out with a friend who 'wanted' to go there. I was going to wait in the car when I immediately remembered this gift card n saw my opportunity to get it out of my already heavy 'cards' wallet! I was shocked at the sales. I had been wanting a new specifics pan...I was pleasantly surprised to an exact fit for the exact amt. of the.card! The funny part is I had put it in another place. I went back to the store three more times after that to suck up the sales. One of my favorite stores n I now have a fave pan. Now, the personality of all the associates get top billing except a gent who was extremely nice was negative toward my 71 yr. old advances so I cannot recommend him except on his morality...lol. The store and items used for ease of shopping were extremely clean. The only negative were difficulty in maneuver ing a wheelchair through the crowded clothing racks. Not a generalized complaint. Sales need to be moved. I get it. Extremely nice shopping...