Gold's Gym — Local services in Harlingen

Great gym, but terrible customer service. I’m new in town and decided to try out this gym. I signed up for the week pass. They DID NOT explain to me I had to come 7 Days straight for the pass. I had 2 days left over for the following week and the manager Chris told me there’s nothing I can do. It was either I pay the day pass or I can exit the building. I paid for the day pass and bought a drink.

Next day, today. I come back to sign up for another day pass. I talked to Chris asking if there is anything that he can do. He said absolutely not, is just business. For someone to manage a business keeping a paying customer should be a priority. I wanted to leave and go to the other gym but I was already there so might as well workout. They CHARGED me the day pass and 15 minutes into my workout some kid name Matthew came up to me saying I didn’t pay. I show him my receipt on my phone and I told him “I already paid, I’m not going to get charged again.”

10 minutes goes by he then goes to Chris. Chris was extremely unprofessional and nervous. Interrupts my workout saying “This is not a free gym, you need to pay”. I already paid, so I’m confused. I try to explain to him the situation and he kept interrupting every word. He then goes to say that I cursed out the kid Matt.

This guy Chris is putting a bad taste on Gold Gym. This is my first time trying out Gold Gym, but I knew I should’ve walked away when I saw the P.T Staff. They dress unprofessional and they’re out of shape.

Customer Service skills where terrible. He didn’t care for my concerns.

For the price you’re better off going to another gym. There’s not that much equipment and the space gets crowded.

P.S Chris has low levels of...

Overall clean and organized gym with good equipment and decent price since it’s not a corporate location. Group classes are extremely limited and instructors could definitely use having better attitudes toward newcomers, particularly Heidi who teaches Body Pump T/Th/Sat. I comprehend the sanitation routine has been more demanding due to the pandemic but the people in the class exercise horrible manners with sharing sanitation spray and blame it on those who have things to do after class and don’t get to clean their equipment all the time. This isn’t the beginning of the pandemic. Hand sanitizer liquid shouldn’t be overpriced anymore. Allow more than one bottle per classroom and stop singling people out for not doing it once. Feels like catty schoolgirl behavior instead of a gym environment. There’s ways to be kind and respectful. Too bad that can’t be...

Moved to town. Signed up for the free 7 day pass online. Received a text about seeing the gym. Showed up the next morning and said I signed up for the pass. They told me I’d have to buy a guest pass. $16 a day or $35 for seven days. Never offered to tour me around or look at a membership . I bought the week pass in the moment as I’ve been a Golds fan. I responded to the text saying was disappointed in the misleading advertising. They assured me I should have gotten my free trial. Said they’d follow up with the club and get back to me. That was three days ago. No word from anyone. I won’t be signing up at Golds anywhere after this. The gym itself is well equipped and not overly busy. Seems nice. Just won’t be...