Batteries Plus — Local services in Harrisonburg

I get excited when I get great service. Like most, I'm used to people just doing what they have to do and moving on, which is fine. But I called the store first to see if they had my watch battery since they popped up on Google when I searched for this battery. I thought they were solely an auto parts store. Not the case! The man on the phone was very polite and said they did have it. I went in a few hours later, looked around at the signs to find "watch batteries" and someone immediately came up and asked how I could be helped. I gave him my baggie of two watches with the backs off and said I needed their batteries. He knew exactly where they were and said since the backs were already off, that the installation of the batteries was free! As he was taking care of my watches he let me know about the store and some nice-to-have items that they sell. He wasn't pushy, merely informative. He had my watches done within a couple of minutes, rang me up, and I was on my way. Super friendly! Best of all, the battery was $3.99 and they took care of switching them out and disposing of the old one. Just FYI kids swallowing these types of small batteries is a major issue, so you don't want them around the house!

I've already told my husband they have camera batteries since he's looking for a spare. Will definitely go back and will tell my...

Apathy was the theme of the day on my recent visit to B+. The Store was empty and I was the loan client. I waited at the counter for about three minutes when this very large slovenly looking young man presents himself at the counter and stares at me. I guess I had to speak first, so I asked him for a CR 1632 battery. He gave me this crazed look and said well do you just want a battery or do you want us to put it in? At which point I decided it was best to just get the battery and run like hell which I did. I see no difference other than a higher price of batteries plus than at Walmart. It used to be a type of service that was provided where you walked in somebody smiled asked you for whatever you were putting the battery in and said well let me take care of that for you would you like the lifetime battery program or just a one shot on this one? None of that no customer service whatsoever so batteries plus, what is it that you offer that would make us want to go back into one of your stores. My recent observation tells me nothing no Customer Service no pleasantries upon entering no willingness to assist without being prompted. Just the general appearance of this individual was rather Unappealing or unimpressive for a...

Took my Samsung phone in for a new battery. Picked the phone up in the one hour that they suggested. Battery didn't hold a very long charge and eventually stopped working altogether. Took it back in to have the battery checked, they said they couldn't "check" the battery but would order a new one and it would be here "tomorrow afternoon". Tomorrow afternoon I go back, "we did not go pick up our truck today, we are short of help, it will be here Monday".........well, I've been without a phone for three days and now he's telling me on Friday it's going to be another two days. They call me on Monday to tell me the battery has arrived. I take the phone in, they replace it and tell me "it was an old off brand battery that we installed and we've replaced it with a new Samsung"........so why, if it was an OLD battery...why did you install it and make the phone totally unusable? Meanwhile, I have messages out there that require call back's.....and no phone so I purchase a new phone. Thanks Battery Plus.........I just spent $1300 because you put an "old battery" in my phone. New Samsung battery corrected the issue with the old phone, which in reality never needed to be replaced... Buyer...