iAUTOMALL NJ — Local services in Hasbrouck Heights

I have been waiting a long time to write this review. PLEASE READ THIS and decide for yourself if you want to purchase a vehicle from these people. I am only offering an honest review of my experience with IAutomall, nothing more. I'm sure not every vehicle they sell is compromised, but I just happened to be duped into wasting my time, money, and energy on a vehicle that should have never been allowed on the open market. Here is my experience:

I purchased a 2008 Toyota Tundra from IAutomall NJ, trusting their verbal "gurantees" about the vehicle’s good condition. What I received, however, was a truck with significant undisclosed safety issues, including a missing left rear shock, a broken left rear shackle, and severely rusted body mounts. These problems compromised its suspension and already rusted frame, endangering myself and other drivers if the frame should snap. Mind you I was never told about these issues, I had to find out for myself after I purchased it.

This was my first time buying from a dealer, and I was misled from the beginning. I wanted to put a downpayment on the vehicle for IAutoMall to hold the vehicle for me while I look at other options (Its a Toyota, they sell FAST) I spoke with A salesperson named Ashly and I guess the guy who owned the truck, Brian. She told him what I wanted to do and he agreed to it, straight to my face. We go upstairs to their half-bath office and Ashly told me that signing the purchase agreement was required for loan pre-approval, which was not true—it was binding. (I found this out a few days later after I went back to get my deposit back because I didn't want to buy their truck. They had fixed 2/3 of the issues I noticed and brought to their attention, but refused to give my deposit back because they already spent money (Issues that should have already been fixed) I offered to pay for the repairs and get my deposit back. They refused. This was the first of many red flags.

I also believe I paid for a fraudulent charge on their contract (see picture showing the receipt of the vehicles registration and Title totaling $160.00 which coincides with the $181.00 Registration Fee on the contract. What I don’t understand is why I paid $499.00 for a document fee? Am I supposed to believe this was for the dealership to print out the contracts and other documents I was supposed to sign? In addition, when I had told this information to Lawyers who specialize in these kinds of cases, they all pointed out that this $499.00 Document Fee was something they could target against the dealership. I honestly don’t know why as the Lawyers I talked to never specified, but I think it is worth mentioning and calls for further questioning)

After I was forced to purchase the vehicle and discovered the truck’s hazardous condition, I sent a formal demand letter on June 15, 2024, requesting they address the issues. Their response? Blaming my mechanic for not identifying problems during inspection, despite their own mechanic being fully aware of the truck’s condition. The dealership relied on my trust in their verbal guarantees, which turned out to be deceptive.

Inspections by Pepboys and Galaxy Toyota confirmed the truck’s unsafe condition and missing parts and estimated over $5,000 in repairs just to make it roadworthy. Photographic evidence revealed black spray paint covering severe rust, a clear attempt to hide defects. (see pictures)

If you value your time, money, and safety, think carefully before purchasing from IAutomall. MAKE SURE YOU GET IT INSPECTED OR BRING A GOOD MECHANIC, DO NOT TRUST THESE PEOPLE THEIR WORD MEANS NOTHING. My experience has been one of the most frustrating, meaningless, waste of my life I have ever experienced. Do yourself and favor and stay far away from a "business" that has an office the size of a half-bath and about 100 other sleazy "car dealerships" in the same building. Nothing but Red Flags, I wouldn't wish this experience on my...

10/10 DO NOT RECOMMEND! Seemed like a really great idea even though I was hesitant due to some of the reviews. Shawn made me feel at ease. I live over 2 hours from the dealership so when they approved me over the phone I was excited. I get there and after the deal is done he tells me I need to start my Jeep Cherokee Trailhawk by pushing the start button with the key fob because the key fob needed a battery. I replace the battery the next day. 5 days later, I get off of work and my suv won’t start. I call and text Ashley Tuddles (the owner) and she says oh it sounds like a battery issue. (I just bought it for over $14k with $3500 down, why would it need a new battery? A co-worker tried to give me a jump but it won’t start. So after sitting in front of my work for 6.5 hours working for AAA, he tells me the battery is fried. I get a battery the next morning and Ashley reimbursed me but the suv still doesn’t start. Oh and the battery was expired 12/2020 (it’s 2025). Ashley sends transport to pick up my suv because she says “we heard about Philly mechanics.” So after 3 and a half weeks I finally get word from her after calling and texting almost everyday. She texts me and says “I hope you understand that we can’t pay for this because it’s not our fault.” She took my suv to a dealer mechanic who didn’t even take my warranty. They tried to blame my co-worker giving me a jump with the cables on wrong as the reason my suv wouldn’t start. So after driving my suv. For 5 days, after driving home on that bad battery with my child in the car after buying it, after paying my car note and insurance for 2 months, after countless Ubers, rentals and rides. I finally got my suv back today. Please please please just take heed to these reviews. We’re only trying to save you the headache and heartache. They sell as-is cars, they don’t even clean them up and it seems as though they don’t know or care what’s wrong with them. It’s crazy to know that car dealers are still selling crap cars in 2025. They lure you in with “we have our own warehouse and mechanic” but he clearly isn’t very good and they sell anything. Very sad situation. DONT DO IT! It’s waaaaaaay better places with better cars and better service. JUST DONT SO IT! Ashley I don’t need a reply this was a complete headache. Last time I buy a used car even if the miles are super low.

Oh and today (5/14) the day after I get my suv back from their mechanic, I take it to get a PA inspection and they tell me the engine is loose and there’s a crack in the exhaust. iAutomall is a joke. All Ashley does is come back here and respond to bad reviews with the same this I said. Take the time you’re spending on replying paragraphs to people you’ve sold vehicles to with less than favorable outcomes and fix the vehicle’s before you sell them. A battery was a simple replacement BEFORE you sell a vehicle. The batter was swollen. The expiration date was 12/20! Are you saying that the battery has 5 years left after it expires? lol. What’s a joke. I hope you sleep well at night knowing you screw hard working...

if I could give this pathetic excuse of a business zero stars I would do that. I drove two hours out of my way to this place in a strange part of New Jersey to buy my dream car, a 2010 Volkswagen beetle. Now I know these cars are known to have some problems. I am aware that they are known to not be the most reliable of cars but when I got there, Sean was reassuring. He assured us that this car was in good condition and he had fully serviced the car, he told us it had no problems. Well well well. it's almost like part of the interview process for the people that work here is a question asking "are you a pathological liar?" because as soon as we signed all of the papers stating we were buying the vehicle as is and we were on the way home, my favorite light turned on. the check engine light. Now this is where my high hopes began to fall. among getting home, we took it to the mechanic and they told us that this car was supposed to be a reliable car because it was a five cylinder, but now it's just problem after problem after problem and I should've known when the last owner only had this car for two months that I was in for a treat but everybody always tells you to try to stay optimistic don't they? The air conditioning was broken, seemingly a simple fix but later we come to find out that its what was keeping the check engine light on. $800 later the compressor wasn't the only problem the car had. when we bought the car, It was missing lug nuts and it needed a valve cover gasket. It was leaking oil and we needed to replace the fuel gasket. The hood latch was broken. the tires arent aligned. The car is missing an undercover and i cant even keep track of the other things we've had to do. but you know these are all things that might be nice to know when you're buying a car as is except at IautoMall, you are not buying the car as you think it is you're buying the car as they lie to you that it is, it's not the car you wanted. its the car you wanted it so desperately not to be. I am a 17 year-old girl. There is no reason why I should be $3000 in debt because of the nice adorable car that I wanted. It should be more reliable than it is. after leaving it at the mechanic for a week a day and a night. I was enjoying the freedom of having my car back for a couple of days. when I was driving home, The low fuel light came on and I was like huh that shouldn't happen I have 3/4 of a tank. I get to my appointment. No big deal. I get back in the car after my appointment and the engine wouldnt turnover. I wasn't going to say anything about this no good horrible scam of a place but this just did me in. I have been sat outside of my doctors office for nearly 2 hours now waiting for AAA to come because maybe it's just a simple jump that it needs but no. turns out gas isn't getting to my engine so now I am waiting for a AAA tow truck to come get me. Don't...