Tech Center — Local services in Hastings

I sadly read the previously reviews too late. Our company's Samsung TV is having trouble and Samsung scheduled Tech Center to come out and fix it. When the scheduled time came around they never showed up. I called them after a half hour of waiting. Apparently their driver couldn't find parking so they just took off. Our company is located downtown, so having a hard time trying to find parking is understandable, despite giving them the address to the loading dock for our building. They told me the guy tried to call but no one picked up. Which is not possible, we have someone on the phone at all times. My guess is they couldn't get reception. Again, somewhat understandable but getting a bit ridiculous. They then tell me that I have to bring the TV to them. NO! I told him we'll reschedule because we can't bring it in.

Here's my biggest problem. He didn't care. I was shocked by the manor and tone. There was no attempt to reschedule, he didn't care that his driver didn't get a hold of us or couldn't find parking. I even mentioned I'd leave negative reviews and he still didn't care. I've left a review with Samsung, it is unlikely that they will keep his contract.

Don't go here and use someone else if they call you for a...

I was a little nervous dropping off a Panasonic microwave for warranty repair at this facility but the other center was too far away. It took 15 minutes for someone to come to the counter (they were on the phone) and another 15 to check the unit in. The lobby had several electronics (flat screen TV's) sitting around in disrepair.

The repair itself took nine week to repair a simple door latch. After a month they said it was a parts issue. Finally, 9 weeks latter, after an email to Panasonic, (which I am not sure did anything or not), they called and said it was fixed. They did fix the problem but took an extraordinary amount of...

I had an issue with my Samsung TV not detecting any nearby WIFI signals. I called Samsung and after all the things we could try on my end to fix it, they determined it was best to have a technician come to my house to take a look at it. TechCenter came to my house a couple days later and diagnosed the problem right away. They had the part with them and replaced it. Now it works! After they replaced the part, they explained different features of the TV that were not related to the WI-FI issue but they were things I didn’t know and taught me more about my TV! The service was excellent and would recommend them with any issue...