iFixandRepair - Hattiesburg — Local services in Hattiesburg

Based on the experience I had I'm sorry to say that I will not be coming back to ifixitandrepair. My screen was broken during the replacement of my battery Monday. It took until Friday for a new screen to come in. I was disappointed you guys wouldn't pay the extra shipping to get it here sooner. Because of this I had to go buy a phone for my wife to use while we waited. This was not what really made me decide to stop doing business with you though. When I got my phone back they had not put a screen protector back on it (I had a tempered glass one on it). He said that he could order one but I would be paying for it because ifixit is not liable. I asked why wouldn't you be liable for something you broke. He said oh well it would have come off while I was doing the battery anyway. I said well then you should still be liable. It would be different if when I brought the phone up there I would have been told that my screen protector would come off and I would have to buy a new one, but I wasn't. When I bring my phone to get a battery fixed I expect the rest of it to be given back to me the way I dropped it off. Now I have paid for a battery, a phone for my wife to use because ifixitandrepair broke her screen, and a screen protector. It's common decency to fix what you break but apparently that's not common at...

Update: Turns out I need a battery for my Macbook Air which is perfectly fine. The issue I have is the lady called me and told me that I have to pay $100 up front before the battery is ordered. Here is the thing.... I have used this company many many many times from phone repair, to Ipad repair to accessory purchases etc. I have spent a lot of money there and chose not to take my devices anywhere else. In addition to that , I have always paid for every last repair that I have gotten. Not too happy with this at all. This is the first time a lady has called me from this company and this is the first time that I have been dissatisfied. I feel that I have spent too much money there to have to be treated as if I won't pay for my services. SMH Not even sure who this lady is because she never gave her name. Hopefully I can just get my device fixed this last time and move on. Thanks

2/1/20 FYI- It was a computer not a phone. Update: I was contacted by one of the owners who was very apologetic about what happened and gave me a clear understanding as to why the deposit was needed up front. In addition, so far my computer is running smoothly. Thanks again

P.S. I think that you should create a loyalty program for people like me that use your services and buy from you all of the time. It would let us know that you appreciate...

Took my MacBook Air in for water damage ! 😩 They fixed it ! Not only that , he was very thorough in explaining the process of cleaning and restoring it as well as what to look for in the future should I begin to have any issues with it . Thank you so much . My life is on that laptop ! LIFESAVER

Update: Turns out I need a battery which is perfectly fine. The issue I have is the lady called me and told me that I have to pay $100 up front before the battery is ordered. Here is the thing.... I have used this company many many times from phone repair, to Ipad repair to accessory purchases etc. I have spent a lot of money there and chose not to take my devices any where else. In addition to that , I have always paid for every last repair that I have gotten. Not too happy with this at all. This is the first time a lady has called me from this company and this is the first time that I have been dissatisfied. I feel that I have spent too much money there to have to be treated as if I won't pay for...