Trixx Salon & Spa — Local services in Hawaii

After a quick/unscheduled departure from home due to snow forecasts on the mainland, I had not had the opportunity to get a pedicure at my normal salon as planned. Desperate for a foot makeover (seeing as it had been months since I’d last really given any thought to open toed shoes) I had stressed a bit about where to go in Kona, since we were without a car during our first few days in town. Reviews of just about any place nearby were not good.

After much deliberation, including considering not getting a pedicure at all due to poor reviews, I settled on Trixx Salon, which was just a short walk from the Courtyard King Kamehameha where we were staying. I called ahead and made an appointment for 3. The gentleman on the phone didn’t ask for my name, but took my “appointment” just the same.

I arrived a minute or two before 3 and while when I walked in felt a little lost since there isn’t a clear “desk” to direct attention to, my appointment was acknowledged and I was quickly attended and directed to one of 6 lushly appointed massaging pedicure chairs.

The staff here is obviously close with each other. Lots of friendly chatter (in English and occasional pigeon) among them. Each employee seems to be in charge of their own tools and lotions/gels/etc. many employees seem to have regulars. They used liners in each of the pedicure basins. I felt that the tools they used were clean, however I didn’t actually see them being cleaned so can’t verify that for sure.

Overall I enjoyed the experience. I’ll admit the pedicure took longer than the speedy/efficient ones I normally get at home. But the staff here seemed to enjoy their jobs a little bit more, which in turn made it that much...

Bad experience! As a tourist, I just stopped at the first place I saw, as my nails needed a fresh polish. It was not a good service and I did not feel welcome! The technician started the manicure “dry”; no water bowl or cuticle lotion remover. As it was hurting when pushing back a dry cuticle, I asked to use the typical cuticle remover liquid, and he acted bothered.

I had to be asking him to trim the cuticle, to cover spots with the polish, to even out the edges with polish (no success) and he did not clean up the extra polish on my cuticles.

They charge extra for paying with card, even though there’s a little sign that reads “Save if you pay with cash” but does not say “extra charge” if paying with card. I wouldn’t have minded paying extra for a good job. Posting 5 minutes after walking out to show...

I called early in the morning to schedule a 4:00 appointment for a pedicure and manicure. Took my name and number down and confirmed appointment. I showed up 8 minutes before my appointment and no one wanted to help me. A guy working there told another worker here’s your appointment and she said I don’t have an appointment she checked the book and she said again I don’t have an appointment. So I said ‘I did make a 4:00pm appointment but if you don’t want to help me that’s fine I will go find another salon.’ So I did..... thank you Mary’s Spa Nails & Hair. Pretty awful Trixx Salon and Spa.... completely...