T-Mobile Authorized Retailer — Local services in Hayden

Last Tuesday I went in to T Mobile in Hayden to get a question answered. To my surprise I met an absolutely wonderful young man named Christian. He was so pleasant and only 24 years old. He not only answered my question but I upgraded all 3 phones and added 3 smart watches. He never missed a beat. Just patiently went through the procedure of activating the phones and watches explaining everything on the way. What a pleasant and patient young man. His parents should be very proud.. Christian we thank you for a delightful experience. Truly this was an E ticket experience. The only downside is The store has big beautiful windows but when that afternoon sun hits it it us extremely hot and very uncomfortable 😫 window covering would be nice. All the team that was there were fun and very nice. Go T Mobile you Truly have a great team....

I felt so bamboozled and utterly confused when I left the Hayden t-mobile. Seems like they made their service incredibly complicated so they could fast talk my fiancé into dropping a total of 500.00 while we were there... after the deadeyed open mouth stare from the employee who assisted us, because it was not on his obviously rehearsed script when asked "Why?" I called to speak to the manager, and he was incredibly impatient with me and cut me off in the middle of expressing my concerns deferring us to call 611. Gentlemen, you work in customer service.... need I honestly say more? Josh, and Chance perhaps you should consider a different career path?

I definitely don't recommend this location. Since we are new customers, we will see if this treatment speaks for the rest of...

I had to replace my phone while I was on a trip in the area, but was extremely pleased with the service I received here!! They were extremely knowledgeable and courteous, without feeling like they were just trying to upsell me products or plan upgrades just to make more money from me like I've experienced with other stores. I'd recommend this location to others if they need TMobile assistance in the area, but call ahead to check if they have the particular phone you want in stock in case the item you're looking...