O'Reilly Auto Parts — Local services in Hays

On Sunday, 22 Sep 2024, the battery in my vehicle died while we were stopped in the westbound rest area near Ogallah, KS. I called AAA, and they do not offer battery replacement service in this area. All they could offer was a jump start.

When I called the O'Reilly Auto Parts store in Hays, KS, Cody in the store confirmed that their store had a compatible battery in stock. A friendly traveller in the rest area helped me jump-start my vehicle, and I drove back to Hays.

When I arrived at the O'Reilly store in Hays, Cody was available and he helped me purchase a battery compatible with my vehicle, loaned me a wrench set, and gave me tremendous advice on removing the battery from my vehicle and installing the new battery. Thanks to his knowledge and efforts, we were able to get back on the road to Alamosa, CO, in a reasonably short period of time.

Words alone do not express the gratitude I have for Cody and the parts available in the O'Reilly store in Hays. Do not hesitate doing business with this store. They...

Thank goodness for the friendly and professional staff at O’Reilly Auto Parts in Hays, KS!!! My family and I were traveling from the mountains in Colorado when our car died at a gas station an hour and a half east of Denver. Our battery had suddenly completely died and bc it was a Saturday, no dealership or even roadside assistance would help us. A kind stranger gave us a jump and we made it to O’Reilly’s in Hays. Despite the battery being under warranty and some factory liabilities, the friendly staff replaced the bad battery and we were back on the road in less than 30 mins. These guys really saved the day, and we made it home safely, despite the complete lack of help or competence from OnStar, our dealership, and roadside assistance. O’Reilly even wrapped up our old battery to take to our dealer. The staff was knowledgeable, helpful, professional and incredibly quick and considerate of our time and situation. Thank you - you all really stepped up when we were at a...

I had recently bought a new battery from another autoparts store, and my car completely died in the middle of the road after the battery had been drained. Before a police officer was able to assist us, two young men from O'Reilly's nearby ran out and helped us. They ran back to the store to get a jump pack, and we were able to move it to the store. They then offered to charge our battery and determined it was bad. They were so incredibly helpful, and they did this all in less than 10°F weather, with wind!! They didn't have to do this but they are greatly appreciated! Thank you O'Reilly's crew! I'd highly recommend visiting them next time you have...