western mortgage corporation — Local services in Hedwig Village

I had a terrible transaction with Western Mortgage, Arne Kaplan and Matthew Landry. This is by far the worst dealings I’ve ever had with a lender. Arne Kaplan completely dropped the ball and started working on the file the day before closing (he had it for over a month). Needless to say we didn’t close on time. Then Arne got attitude with everyone involved for asking when we could close. Arne then stopped taking calls, he wouldn’t return texts or emails. Since Arne wouldn’t respond, I went to his boss Matthew Landry. When I talked to Matthew I could barely get a word in edgewise and he was very aggravated that I even called him. He didn’t listen, and he talked over me. He spent more time explaining to me why they don’t have caller ID than trying to solve the problem. Matthew said he would talk to Arne and get back to me. When Matthew called back all he could say is we will close by the end of the week. Then he defended Arne by saying how busy he was. The customer service at this company is awful. Just awful. A complaint is also being filed...

STAY AWAY FROM WESTERN MORTGAGE!!! If I could give zero stars I would. Not only is Arne Kaplan the WORST lender I've ever dealt with, his boss, Matt Landry, is just as bad. Mr. Landry does NOT put his clients first and will hang up on you in a heartbeat, as he's done to me. Closing was delayed 2 months because of Arne's nonchalant attitude, constant excuses, and outright lies! He even had the nerve to tell me directly that he's prioritizing a "more important" (a.k.a. higher dollar) loan. Arne would screen our calls and completely ignore voicemail messages and emails. I had to call him from an unknown number in order for Arne to pick up the phone and provide an update! Western Mortgage's lender is Flagstar, the SLOWEST lender ever. RUN far away and take your business elsewhere!! What Arne and Western Mortgage couldn't do in 2 months, another lender got us to closing in 3 weeks. P.S. I seriously question the validity of the 5-star review by Garin Landry on here. Think he's related to Matt Landry (Western Mortgage president) somehow? If so, that's...

Western Mortgage Made our dreams come true.. I and my Husband were 2 weeks away from our closing date when we were referred by one of my husband's friend to Arne Kaplan . We were absolutely amazed by the way Arne handled everything, he was very professional and consistent in delivering all the information required for us to have a smooth mortgage journey and we sure did. Thank you so much for your professionalism and for giving us the best services as well as interest rate. We are definitely recommending Western Mortgage to our friends...