JuiceWell — Restaurant in Hedwig Village

Omfg. Where do I even begin. I cannot stress enough how awful my experience at Juicewell was. If I could give this place zero stars, I absolutely would. I don’t usually write reviews, but my frustration with this establishment has reached a boiling point. Save yourself the disappointment and go literally anywhere else if you value your time, money, and dignity. Let me start by saying that I came in with reasonable expectations. I understand that açaí bowls take some time to prepare, but waiting over 30 minutes for something that should take no more than 5-10 minutes is beyond ridiculous. There was no long line, no rush—just a handful of customers who also looked frustrated. The workers were moving at a snail’s pace, chatting amongst themselves instead of making orders. At first, I thought maybe they were just having an off day, but after reading other reviews, it turns out this is a common issue. I stood at the counter, watching as they lazily blended ingredients, pausing to check their phones, and whispering to each other while ignoring waiting customers. Not once did they apologize for the delay or even acknowledge how long people were waiting. I asked politely how much longer my order would take, and I was met with an eye roll and a dismissive, "We're working on it." Really?! If the wait time wasn’t bad enough, the customer service was somehow worse. The employees here act like they’re being forced to work, and they make it abundantly clear that customers are an inconvenience to them. No greetings, no smiles—just blank stares and annoyed expressions, as if you’re bothering them by daring to place an order. When I finally received my açaí bowl, I noticed it was missing a topping that I paid extra for. I calmly pointed this out, and the worker looked at me like I had just asked them to perform rocket science. Instead of apologizing and quickly fixing the mistake, they sighed dramatically, turned around, and slowly added the missing ingredient without a word. No “sorry,” no “let me fix that for you,” just pure attitude. If you hate your job that much, maybe you shouldn’t be working in customer service. I was already irritated by the wait and the rude staff, but the overall atmosphere sealed the deal for me—this place is just not a pleasant spot to be in. The music was blaring way too loud, making it impossible to have a conversation. The seating area was dirty, with unclean tables and leftover cups from previous customers. No one seemed to care about tidying up, and the entire place had an unkempt, neglected feel to it. The lighting was harsh and unflattering, making the space feel more like a hospital waiting room than a cozy juice bar. There was zero warmth, zero welcoming energy—just a cold, uninviting environment that made me want to leave as soon as possible. After enduring the ridiculously long wait, the rude service, and the unpleasant atmosphere, I was hoping that at least the açaí bowl would be worth it. Spoiler alert: it wasn’t. The texture was off—it was way too watery, almost like it had been sitting out too long before being served. The toppings were unevenly distributed, and the fruit didn’t taste fresh. For the price I paid, I expected something at least decent, but this was just flat-out bad.

Final Verdict: NEVER Coming Back Juicewell is an absolute joke. Slow service, rude employees, a terrible atmosphere, and subpar food—it’s a mystery to me how this place is still in business. There are so many better options out there where you’ll be treated with respect and served in a reasonable amount of time. Do yourself a favor and avoid this place at all costs. I would rather eat a melted smoothie from a gas station than go through this experience again.

1 star is...

If you value professionalism, respect, and a well-run establishment, JuiceWell NOT the place for you. These businesses are plagued with horrible management, a toxic work environment, and a complete disregard for employee well-being.

Key Issues: Unethical & Disorganized Management: Leadership is incompetent, with a blatant lack of communication, fairness, and accountability. Employees are overworked, underappreciated, and treated with outright disrespect. Disrespect Toward Employees: Staff members are spoken to in condescending, passive-aggressive ways, and any attempt to address workplace concerns is met with hostility or dismissal. Basic decency is non-existent. Payroll & Compensation Issues: If you expect to be paid fairly or on time—good luck. Payroll inconsistencies, failure to honor agreements, and overall shady financial practices make this place a nightmare for employees. Toxic Work Culture: A revolving door of employees due to poor treatment should tell you everything you need to know. Employee concerns are ignored, favoritism runs rampant, and the level of dysfunction is astonishing. False Promises & Poor Business Ethics: From hiring practices to daily operations, management overpromises and underdelivers. The company presents itself as a well-run establishment, but behind the scenes, it’s a chaotic mess. Final Verdict: Avoid this place at all costs—whether as an employee or a customer. There are plenty of cafés in town that treat their employees with dignity and respect, prime examples of how NOT to...

I left feeling very underwhelmed with this place. First, when I arrived, they had absolutely no order when it came to placing an order. Three people were ahead of me (two young ladies and another woman my age). It was very obvious that the two young ladies had cut in front of the other woman because she tried going up to the counter before each of them placed their order and was unacknowledged by the cashier. When they were finished, she looked at me like "Can I order?" which of course, I let her because she was in line before me. When it was my turn, I was not greeted or given any sort of pleasantry. I ordered a Choco Loco, which I was really excited about. When I got my smoothie, I was disappointed because it was way to thick to even drink with the straw that was provided. Not only that, it had not pieces but big chunks of coconut (that I had to chew in order not to choke) before I could even swallow. I'm not against coconut, but when you order a smoothie, you don't expect to have to chew each sip. I really wanted to like and enjoy my experience but...