Verizon — Local services in Hemet

My experience at this Verizon location was deeply disappointing due to the unprofessional and disrespectful behavior of two employees; Diana, the manager, a Colombian woman, and John, a white man of larger build. Diana, who holds a manager position, exhibited extremely poor customer service and an alarming lack of professionalism. When I approached her regarding a billing issue, she deliberately attempted to provoke me by kicking my foot twice, both times done harshly. This kind of physical contact is completely unacceptable in any professional environment. She also initially claimed she could not access my account and that only other employees could assist me. However, she later accessed my account herself, proving that she had lied and intentionally withheld assistance. Throughout the interaction, Diana made it nearly impossible to speak or explain my situation, constantly interrupting and speaking over me. Her dismissive attitude and inflated ego made it clear that she has no regard for customer concerns or respect for the people she is meant to serve. John, a white man of larger build, was equally unhelpful. When I sought his assistance regarding the same issue, he stated that he couldn’t and wouldn’t help me, without offering any valid reasoning. Instead of assisting customers, he stood around gossiping with a coworker, ignoring my concerns entirely. Both Diana and John demonstrated behavior that is completely inconsistent with Verizon’s standards of professionalism. Their actions not only failed to resolve my issue but also created a hostile and frustrating experience. Verizon should seriously investigate and address their conduct, as they have ruined what could have been a simple and respectful customer...

6:46 pm Tues., Sept. 30, 2025, Verizon store on corner of Florida and Stetson in Hemet. There has been an unannounced "outage" with zero cell phone data, text service all day, but NO customers were notified in ANY WAY, SHAPE, OR FORM. I finally went into the store and, holy cow, Deanna, the manager who refused to give me her name, was snarky, rude, arrogant , offensive, dismissive and WALKED AWAY from me as I was trying to ask questions. Great example of Verizon ego.The mom ahead of me with her two daughters was treated just as poorly. Deanna basically said, "Well, I have service, so I don't know why you don't!" Um, she is an employee, that's why. Then, she finally checked her tablet and said there was an "outage." When I asked what happened and why, she said, "How would I know? I only work in the store." THIS IS THE ALLEGED MANAGER!!!!!!! She refused to talk to me further!!! The costomer behind me was also treated the same way and gave me his name, Lance, to back me up. Deanna also said that servicexwas supposed to be restored by 1 am tomorrow. I fiund out it has been out since early this morning. No wonder I had trouble with texts etc. So, the general rule about "communication" is that I will tell 5 friends about the arrogant manager, Deanna, the other 2 customers will tell 5 people each etc. So, now we are up to 15+ people. It will only get worse! I'll drive to Temecula or ANY OTHER CITY to not have to deal with Deanna, the...

My 88 year old grandmother was having issues with her Verizon home telephone service which is connected to her home security system and her medical emergency bracelet which is a major problem so she mistakenly went to this wireless store not realizing it is a separate entity. Instead of telling her that she had made a mistake the rep Jackie Urena decided to take full advantage of my sweet old grandmother and tell her that she had to sign a two year contract with Verizon wireless to correct the problem and purchase several pieces of hardware to make it all work. Not knowing any better my grandmother trusted this representative completely and signed the contract.

So my grandmother goes home with several pieces of useless hardware she is completely clueless on how to use and her home phone still is not working. All this time unable to communicate with the outside world. When my mother found out what happened she made the 60 mile drive to correct this and was confronted by Jackie once again and her manager Charles Mcekin whom chose to be completely uncooperative and only canceled the service if we agreed to a $30.00 cancelation fee. When my mother told Charles that she would be going to corporate he sarcastically told her to go ahead. Any company that chooses to take advantage of the elderly should not be in business. Please take your...