Amy's Hallmark Shop — Local services in Hempfield Township

Quality of ornaments has gone downhill significantly, prices have gone up. We've had to exchange several pieces this year because the paintings are awful, and the staff is becoming more and more rude with every passing year. A bystander asked us what we were doing (with all of the ornaments out as we checked for the best quality painted ones) and as I was explained to her the situation, a short haired employee (Sue) came over and berated us that we weren't allowed to tell someone else why we were exchanging the ornaments, in a short and rude tone. We were then told we were to put them back "exactly as we found them" as if we were anything other than intentional, cautious, and respectful of the ornaments that we were repackaging.

Overall, this may likely be our last year purchasing from this store, or from the KOC entirely. Unsure just yet. But this store has definitely dipped in the customer experience side of things.

Disappointing to...

Went up to the mall Valentine's Day weekend. It was a Saturday. They were not open, and it was 10AM. Their website says 10AM by the way.

I actually went to Macy's, and came back 40 minutes later at 10:45, and they still were not open. What card shop is not open on Valentine's Day weekend? Two days before Valentine's Day. This should one of their biggest days. Have extended hours. Nope!

Very disappointed. Ended up going...

We stopped in for anniversary gifts for my boyfriend and I’m so glad we did. Suzy was so kind, got me signed up for the rewards program but didn’t push it, and when I decided I didn’t want a product Suzy didn’t try to push it or ask me why I decided not to get it. That’s such an important thing because it can be very stressful, but Suzy helped us...