RC Willey — Local services in Henderson

If there was a rating less than zero, I’d use it.

I selected and paid for a new living room set in December. I was informed that everything would be delivered on January 11, which was my move in date at my new apartment. The time frame I was given, on January 10th for the next day delivery, was 9:30-11:30 AM. I realized that the apartment complex office didn’t open until 10:00 AM for me to get my keys, so I called RC Willey and explained the situation. I was assured that moving the time to 10:30 AM was not a problem. The next day, I’d heard nothing from RC Willey… until 11:42AM, when I got a text telling me that they were “Unable to deliver.” I called them immediately, and was told that the delivery team had made two attempts, the last one at 10:00 AM, and that was all they were going to do. Getting nowhere with “Customer Service,” I asked to speak to a manager. I was told someone would call me back. Ten minutes later, a manager called to tell me that their deliveries are “in a line,” and the truck was already out of the area. I informed him that I had called RC Willey the night before, and was told that there was no problem delivering a little later…and, no one from the delivery team had even called me when they were here! The manager, using a condescending corporate tone, said that I should not have been told that the schedule would be changed, and the delivery team had called. BUT THEY DID NOT LEAVE A MESSAGE! I saw an unknown number, before 10:30 AM, which I figured was a spam call. Then, the manager said, “I can have your furniture delivered Tuesday.” I replied, “That’s three days from now! I’m supposed to sit in a new apartment for three days with no living room furniture?” His response: “We’re closed tomorrow and Monday. So, I can get you your furniture Tuesday. OK?” I answered, “No. That is not OK. What is OK is you delivering the furniture I paid for on the day you promised.” The manager repeated his offer, and I could sense we were getting nowhere, so I ended the call.

Monday afternoon, I got a phone call from RC Willey, telling me that my furniture would be delivered on Tuesday…but the coffee table and end table were “not on the truck.” Dumbfounded, I asked why…got put on hold…and was disconnected. Twice.

So, I drove directly to the store, and sought out the guy who sold me the furniture in December. He appeared shocked after I relayed what had happened, and left to see what was going on. After about 15 minutes, he returned, telling me that I never should’ve been assured I would get my furniture later on Saturday…which prompted me to state, “That’s not my fault, is it?” Sheepishly, he agreed, and then said he’d investigate as to where my coffee table and end table were, assuring me that he’d touch base with me on Wednesday.

He didn’t.

There has been absolutely no attempt made by RC Willey to rectify THEIR errors. No sincere apology, nor even an estimate as to when I would ever get what I already paid for!

Total, unmitigated, bald-faced malarkey, in my opinion. A dishonest and disrespectful way to treat a customer.

Not only will I never shop at RC Willey again, but I’ll inform anyone who’ll listen to...

We bought premium luxury vinyl planks for our brand new home and used a contractor through RC Willey. We started having issues with the lvp separating and a pillowy feel and I contacted RC because there is a product and labor warranty and they sent the install manager GINA along with the owner of the flooring company they hired to do the install.

Everything went downhill from here. Instead of coming in and gathering real data, they looked for anything to pick apart in my brand new home to not rectify this horrible situation.

Please understand, my husband and I have spend tens of thousands of dollars at RC Willey, not including the flooring. We have always regarded them as a better retailer with higher end options and better customer service and guest relations. I have never had any issues until faced with GINA and her unwielding power to deny any claim and find any reason to.

After feeling completely defeated, I went to another flooring store to have the horrible install of my beautiful lvp pulled up and purchase and install a different product. We have a beautiful new home and the work RC Willey and the installers did was not up to par with the rest of the house. No one wants expensive, premium flooring coming apart at the seams in their brand new home. Funny enough, the new Contactor that came over to measure for the new product told us that whoever installed the lvp from RC didn’t do so correctly and we needed to pursue a third party inspection from the manufacturer to have this fixed. We did spend a lot of money and time on the product from RC. He even went further to say I had the right to contact the State Contactors Board if RC refuses to rectify the issue because it was so obvious the installer didn’t do the install correct.

This new company was only at my house to make even more money from us and because he was ethical and wanted the right thing for us, he recommended us pursuing the claim further.

Even after the third party inspection RC WONT FIX IT. They refuse to show us the 3rd party inspection report because they know it was an install error and they do not standing by their warranty. They care more about subcontractors than...

My experinecs has been disappointing. Started off by submitting a claim on my warranty for a 1/2 tear in my couch and a snag in the fabric of the chair on July 31st. Followed up with them several times in August, Sept and October to be told "they were waiting for parts". Parts for what I am not sure, it was fabric related. Finally on October 22nd they gave me alternative options. I decided on getting store credit for new couches since they could not provide me with an actual timeframe for repair. And it had already been over 2 months of avoiding that section of the couch to prevent the tear from getting any bigger.

Pick out new couches, as I am checking out the cashier told me, my old couches should have been scheduled for pick up before I could get the credit. They go ahead and schedule delivery of the new couches and pick up of the old couches for the same day.

Upon delivery of my new "couch" and chair, the delivery guys broke off a leg of the new chaise and scratched my front door and door frame.

Then they didn't delivery the whole couch and told me I need to call as they had no note of any other peice. Called Customer Service to be told the two seater part of my couch was nowhere in stock and it would be at least 4-6 weeks to special order it. WHY wasn't I told when purchasing the couch it wasn't actually available. I wouldn't have bought it, it's already been months of not having a full couch to sit on.

When I get a call back that it should only be two weeks before I get the additional part of my couch. I explain the leg being broken off, the lady acted like I inconvenienced her. Ladies, this is your job and I am the paying customer. Excuse me if I don't want a broken couch leg and would like the whole couch I ordered. That claim was supposed to be submitted almost a week ago to replace the broken leg, still no word from RC Willey.

Just overall a terrible experience. My house had decided from here on out we would go to Ashley or...