Pardee Hospital — Local services in Hendersonville

WARNING: THIS IS A LONG POST BUT I HAVE A LOT OF MATERIAL CAUSE I GAVE THEM FAR TOO MANY CHANCES. If I could leave zero stars, I would. This is my third pregnancy and by far the worst experience I have ever had with receiving care. If you can even call it that. I moved here from Washington state and only found out I was pregnant 2 days before moving across the country. Since then, it's been a whirlwind trying to get everything established here, which pushed back the time I was finally able to get set up with prenatal care. I have been bounced around hospitals simply because I am too far along and therefore considered "high risk". It doesn't matter that they did an ultrasound and everything is fine and the baby is growing perfectly, or that I have had two other perfectly healthy children in the past 4 years, or that I am only 24 years old. My first time being seen at Pardee, I was there for 3 hours, and you could probably narrow down the time I actually had people in the room to about 30 minutes. The rest was spent sitting in a room by myself. I eventually just walked out because no one was telling me what was going on and it got to be 7:30 pm and I was tired of waiting around for who knows what. Then I had trouble just trying to get my lab results from the routine bloodwork they had done. I eventually went in to the hospital and went to the front desk and asked where to go to get test results. He sent me around the corner. I waited for the gentleman in front of mw to be helped, then told the lady I was here for test results. She told me to go through a door on her left. I went in there and waited for a nurse to draw the blood of two people before me and then told her I was here for test results. She sent me down a hall and to the left and down another hall to a door and when I went to open it, something clicked and a light to my right turned red. I looked up and the door had the hours posted, saying they closed at 4:30. I looked at my phone and sure enough it was exactly 4:30. If I would have been sent to the right place the first time, I would have been there in time. So I went home empty handed and frustrated. Then I scheduled an appointment with a different doctor more than 3 weeks ahead of time. I sat alone in the room for the first half hour waiting for her to come in. When she did, she did nothing but speak condescendingly to me and made me feel terrible for not receiving prenatal care up until now. She told me that it's "really not good" and that I'm "very high risk" and then proceeded to tell me that the ultrasound showed everything was perfectly normal. Sooooo what exactly makes me so high risk? You just said everything was normal so there was nothing showing that I had any issues that could have been caught if I had been seen at 14 weeks or 17 weeks or whenever. So no harm done. Then she asked if I had received a pap smear, which I did not know the answer to, and she spent the rest of my appointment trying to find out and eventually just sent me home cause she couldn't reach whomever she needed to reach. So I was there for an hour, talked to her for less than 10 minutes, and spent the rest of the hour alone in a room. Again. Only to be sent home after having absolutely nothing done. Not so much as a pelvic exam. She said she wanted to see me back in 2 weeks, but I left without making another appointment. This whole process has been nothing but a waste of my time, and I found out what I needed to know: my baby is healthy, so I will not be going back. I will simply walk into the ER when my water breaks and have a baby cause ultimately, all I need is for someone to catch the kid as it comes out, especially since my "appointments" have been absolutely fruitless in the past 6 weeks I've been trying to get things sorted...

First I'd like to say that I live in NY State. My Father lives in Flatrock and has had ongoing problems for years. Leading to 3 Heart Attacks and 2 Strokes. Recently a Stomach surgery that was due to a hole 3 inches in diameter. These problems could have been significantly reduced and perhaps avoided completely if the care he was given during these symptomatic years were properly addressed and cared for. The lack of respect, the lack of information, the lack of communication between staff and myself throughout the various trips to the hospital has been sub-par to say the least and borderline criminal. I am an emergency contact for my Father and have repeatedly been refused disclosure or ongoing treatment details by extremely rude nurses and even lied to. Directly lied to and sent on a wild goose chase trying to locate my Father at random facilities in Buncomb County because the staff at Pardee, "don't know where we sent him" and "the records are already filed" the same day the - non-existent - transfer was made.

For years, my Father has suffered. Twice he has lost blood to the point his levels were at "under 24%" and required 3 bags of blood via transfusion. This nurse replied, "this is normal when you get older". No maam, no its not. Neither is it normal for nurses to take such an apathetic perspective on a patient who is on the edge of death. This lack of integrity, due diligence, and commitment to patients is why my Father again today is heading back to the hospital - less than 30 days from his stomach surgery. 5 Days ago, he made a trip to the Hospital because of severe pain and concern about swelling in his stomach. He was sent home and said, "everything is healing fine". Clearly that is not the case. I don't know who is running the circus over there but you better change your approach on how you treat you patients and how you speak to their families. Additionally a review of HIPA Laws is absolutely needed by staff who apparently think lying to an emergency contact is OK.

I am not after money. I am after life. For my Father and every other patient that is neglected the proper care and respect every human being should have when speaking to doctors who took an oath to do no harm.

Changes in the medical industry are well beyond self-evident. I have found myself saying this a lot lately. If you expect larger hospitals or any other entity for that matter to make changes, it must begin in the smaller ones. The examples hospitals of this size are what set the standard for larger facilities. All this aside, it should be innate passive understanding this isn't how you should be conducting yourselves when your goal is to heal.

24 hours later I edit this post and reduce the rating to 1 star because my Father is in an ambulance, having a heart attack, as I write this heading to Mission hospital . The incompetence of the employee's at this facility is beyond imagination. This isn't a hospital its a Mortuary holding center.

And for those of you who are thinking that my Father didn't take care of himself you are completely wrong. He has lifted weights his entire life and followed a strict diet that many people cannot follow for a week. There is absolutey zero reason for the lack of treatment given and when I call to speak to a doctor or nurse they will not talk to me period du to HIPPA laws which no where state you cannot talk to patients families, particularly if theyre written on all paper wok as an emergency contact, particularly if the patient themselves say its ok to speak to me, particularly when this building has a long history of patient neglect. Your job is to save lives and heal people, not rape insurance companies and kill patients. You disgust me as professionals...

If I could give zero stars, I would. After 6 hours in the ED today, I finally left without seeing a doctor, PA, or even a nurse. I presented with chest pain and shortness of breath, sent to the ED on my doctor's recommendation due to the chest pain. I am 3 weeks post Covid and was given an EKG within about 15 minutes of arrival, then sent back to the lobby to await triage. That was fine. After another hour, I politely asked the front desk if I should be triaged. Oops, our system is new and we overlooked you. Ok, again, that was fine. During triage, my BP was taken, but that was it. No temperature check, no pulse ox, and I wasn't asked about past health hx or current meds, etc. I told the triage nurse I was diabetic and needed to check my glucose because I felt dizzy. That was not done. I was sent back to the lobby. After another 1.5 hours, I went back to the desk to politely ask if I should be worried or what was next. I was told again that the new system "wasn't working properly" and asked if I had been taken for a chest xray yet. No. Had I had blood drawn? No. I was told they would get me "back on the list". So, I remained in the lobby. Finally, I was called to another triage room, where a very kind nurse was about to draw my labs. All of a sudden, someone appeared and said they needed to take me for a chest xray right away and to wait on the blood draw. I was wheeled to have my chest xray, sat in a room to wait and then had to tell 2 different people that I wasn't the person they thought I was. No problem. After the xray, I was wheeled back to a holding area where we were in a very small room, stacked on top of each other. I was told to stay there until my labs were drawn. I was next, they said. After I saw 3 others have their blood drawn, I asked again, politely, about being next. Oops, we overlooked you. After my blood was taken, I was moved again to another holding room. Then, I was told to go back to the lobby. I literally visited 9 different rooms to end up back in the lobby. I was told not to eat or drink anything so I didn't. After 4 hours, my blood glucose (that I had to check myself) was 66. I repeatedly told the desk that I was diabetic and needed to eat. Nope, can't have any food. Finally, I was literally about to pass out so I told them again that I needed to eat. I was offered crackers but they never came. I bought a pack of peanuts from the machine and ate those. I watched an elderly man with a swollen leg cry in the lobby for 4 hours. I visited the desk several more times, being told each time that I was next to be moved to a treatment room. After 6 hours, I told them I had to leave due to my blood glucose and not eating all day. I was given a pack of crackers and told within 15 minutes, I would be moved to the back. I knew my labs and xray results were available by that time, so I waited some more. After 30 minutes, I approached the desk and told them I was leaving. That poor elderly man was still sitting all alone, crying in pain. I have no answers and I'm still having the same symptoms. What a colossal waste of a day and now I have a huge headache from the stress. I would not go back to Pardee if my life depended on it. I knew I should've gone to Park Ridge and next time I need emergency care, that's where I will go. As soon as I left, I checked my online UNC chart and there were all my results (available 2 hours before I left), so I guess I will self diagnose the 2 concerning issues that show. I didn't need a room. I could have had a private conversation with a doctor, PA, or even NP and been discharged. The system needs to be corrected. Avoid the ED at all costs! I will still have to pay for a complete visit and that...