The Home Depot — Local services in Hermiston

Arrived in the morning, asked for some help with a large order of lumber. After waiting about 10 mins someone arrived and asked me what I wanted. I explained I needed 15 2"x12"x12' boards, 16 4"x4"x10' posts, 2x6's, etc.. He asked 'you couldn't get a cart'? I replied I thought it was a lot for a cart, he said it was not, rolled his eyes and continued to be rude. He helped to load a few boards then another person arrived (Tyler) who began helping. Employee number 1 left, did not see him again. After loading everything the cart would barely move with two of us pushing. Tyler left to see if he could get more 4x4's as I was one short. I sat a bucket of stain on the cart, at which point it tipped spilling all of the lumber onto the floor. Another shopper and a couple of different employees helped to put the lumber onto two carts this time. None of the employees who helped to load stuck around a second after the aisle was clear again. Eventually I was able to check out. The lady at the register asked if I would need help, I replied that I would please. She called someone, they never came. I rolled the carts outside, unloaded both carts by myself and secured the load. During the loading process I observed a lift truck deliver a small pallet of something looking like shop lights to a truck. These could probably have been delivered in a shopping cart. Earlier I observed two sheets of plywood delivered to the front and someone help load them into a pickup. No help for me and the $700.00 worth of lumber I purchased that day nor for the $400 I had purchased the week before. Was also great having to work my way around all the personal vehicles parked in the 'contractor' loading area. None of them had a fleet plate or logo. Saw a guy with a shopping cart leave with some short pieces of wood and 4-5 T-posts. Glad was able to use the contractor loading so he did not have to push the heavy (shopping) cart any farther than necessary. Pretty clear that individuals...

Me and my girlfriend just bought our home in Pendleton and have had nothing but problems with home Depot we spent over 12,000 dollars on repairs updates and installations to get our new home ready for our baby that will be here in less than a month. We needed new flooring and windows to make sure the baby's room was safe and up to date. The first issue was we paid over 200 dollars in installations on our new appliances which apparently just meant to drop off the appliances and plug them into an outlet, no water hook ups, they left our fridge untouched and kept our dishwasher IN THE BOX claiming they weren't going to do it when we paid that fee. We shrugged that off as a mishap and continued to do business with this home Depot. We had over 1600 feet of carpet scheduled to be installed today and after me and my 9 month pregnant girlfriend tore down our house that we just out together for the first time since moving, as per their request in the information packet they gave us, then they have the nerve to call us less than 16 hours before they are supposed to be there and tell us we are going to have to wait another 2 weeks

Home Depot is a joke I will never be doing any sort of contracting or ordering from this or any other location

I have never had a worse cudtomer experience and when ever I call in to try to get help they just shrug me off and transfer me back and forth until I get so frustrated that I've been transferred 3 or 4 times in 10 minutes

Do yourself a favor and...

I ordered a small propane heater on line in early November. It didnt operate properly when I received it, so I returned it to the local store on November 13. The return clerk asked if I would like to order a replacement and after indicating I would, the clerk placed the order and gave me a receipt indicating it would be delivered to the store and available for pickup on November 27 and I would get a call to remind me it was there. (So far, good experience)

Since I hadn't received the call, I phoned the store today November 29 and was told it wasn't there yet. When I asked when it was expected, was placed on hold for a minute And then told they weren't sure. I was then told it was backordered. I then asked why I hadn't been called and informed of that. My answer, "I don't know". After asking again for an approximate date, and being placed on hold for a couple of minutes, a different person came on the line to tell me Home Depot would not be getting any more of the heaters.

Final analysis, a disappointing experience that has me reluctant to buy anything that has to be ordered or has the possibility of malfunctioning that might need...