Zales Outlet — Local services in Hershey

I had a great experience at this Zales location tonight. I have purchased jewlery from Zales for the past six years (& I will not go anywhere else). Tonight I went in to pick up a white gold chain I had sent to be repaired. Upon viewing the chain I realized that where it had been repaired you could see the discoloration (it looked gold). I am not one to normally speak up about these things but when you pay alot of money for something you have to. At first it didn't seem like they could do anything about it, but as I was getting ready to leave (at that time deciding in my head that I would never purchase anything from any Zales again) the girl asked me if I was satisfied with it and I said no. She said she could tell, and she went above and beyond to make it right. This was the second time I had had the necklace repaired in just five months. She was able to call the manager and I was able to receive a replacement chain that they had in stock at the store. The employee could have just let me leave knowing that I was unsatisfied but instead spoke up and made it right. I will never shop anywhere else for my jewlery, because of the excellent service I received tonight....

I live in brooklyn and called the zales outlet in hershey because i was going to hershey and Todd picked up and he was so helpful. He was very informative answered all questions. I then called back the next day got a very helpful girl and i told her Todd was helping me and i asked if Todd would be in she said he was in on sunday at 4pm. I went there on Sunday 11/10 Todd was not there but another lady was and she said Todd was coming in at 430 but she assurred me Todd would get the sale. I Purchased my wifes Disney Engagement ring for christmas with her and she was so helpful also. As i was finishing up Todd walked in and I explained he helped me over the phone and i was assurred he would get the sale. He was so greatful. I have to say this is a great location i wish the locations in brooklyn were this good. They are so helpful in the place or on the phone. If you need jewelery go here and speak to Todd if available you will not go wrong. The management here needs tp train other stores all reps i dealt with were fantastic. This is the ring that todd helped me with over the phone. The disney enchanted belle...

Went in today to get my rings checked and my engagement ring cleaned. The women behind the counter noticed that my wedding band was the completely wrong size from what my fiancé and I ordered. I asked her how long it would take for it to get sent out and resized. She told me about 8-10 days. I said okay. She walked away as I called my fiancé so I could tell him about the fiasco and little did I know they had the exact wedding band in the store. She came back with that ring and put my engagement ring with it and put it on my finger. She said “see that’s how it’s supposed to fit.” She then asked me if I wanted that ring. I asked her if it would mess anything up in their system and she told me no. Also she explained to me about sautering my rings together as I was against it. But showed me another young lady’s ring. I am so grateful and over the moon for this women who went above and beyond for me! I unfortunately didn’t get her name, but she was...