Walgreens — Local services in High Point

Steer clear of this pharmacy…. They are disgraceful. I’ve had many negative experiences here:

They’ve given me medicine that was mixed improperly on multiple occasions since 2018. Sometimes it would feel gritty and sometimes it was smooth like a gel. Sometimes it was thick and sometimes it was thin and watery. It was always the same medicine, but it was never consistently reconstituted by the techs.

White guy with the frosted tips in his hair told me my medicine would be ready in 30 minutes. I pulled up to the drive thru 4 hours later and sat in line for 30 minutes. When I finally pull up to the window, their tech looked at me like I was an idiot and said it wouldn’t be refilled until the next day.

Rx’d 30 pills by my doctor and they only dispensed 9. When I called them the Asian tech had a condescending attitude and told me I’d have to bring back the bottle while she counted their inventory to confirm I was shorted 21 pills. They gave me my 21 pills when I arrived, but I never received any sort of apology for the inconvenience.

I’ve received pills that had been broken in half in my bottle. They were located close to the bottom, so I didn’t notice until I was already halfway thru the month. They were also “control meds”. Suspect that my rx had also been shorted by 2 or 3 pills before while getting my anxiety meds filled here, but can’t prove it.

Had a 15-20 day supply of medicine entered into their system as a 30 day supply by one of their technicians — so my insurance would not refill it when I ran out 17 days later. The Asian lady kept denying their blunder when I confronted them, but it had already been confirmed by another pharmacy as well as my insurance company, so I knew she was lying in an attempt to cover up their incompetence.

You have to go to the store in person to talk with an associate or to check on your prescription status, because they generally don’t acknowledge phone calls. They will leave you on hold for 45 minutes and then hang up on you.

The staff wouldn’t tell me their names, so I had to describe them by ethnicity in this review. I would recommend NO ONE use this pharmacy. Their staff are incredibly rude, and they demonstrate no professionalism whatsoever. Use them at...

I have tried to use this Walgreens for the past year since moving to High Point, and almost every prescription has not been filled on time, has been lost, or faced some other insurmountable challenge in being promptly and correctly dispensed.

This all culminated with the final straw, when they failed to fill a prescription I submitted several days prior. They claimed my doctor denied the request, but in actuality due to the type of prescription, he sent a new prescription in with instructions to fill the same day. It was not ready.

I had to call in to my doctor, explain the situation, and he re-sent the prescription which they claimed they didn't receive. I politely asked them to call and speak to my doctor's office, and they verified the prescription. You would think they could handle that themselves after having lost the prescription, but apparently not.

I went in this evening to pick up this prescription, and I was told it is showing as filed to insurance on the original prescription date, so they cannot dispense it to me today as my insurance is rejecting it. I called to follow up and make sure they had the correct insurance information as that seems impossible, and the lady on the phone was extremely rude, refusing to do anything other than tell me to call my insurance company in the most condescending way possible.

If Satan himself operated a pharmacy, he would need to come to this Walgreens for instructions on how to torture customers and fail miserably in every aspect. If you have medications you need, go elsewhere, or you will die waiting on these people. If you need a candy bar or greeting card, there are other stores around.

If, on the other hand, you enjoy dealing with the absolute lowest common denominator in customer service, you'll...

Rating: 0/5 This Walgreens location on N Main Street in High Point, NC, is absolutely unacceptable. This was my first attempt at getting my medication filled here, and it will certainly be my last. The medication is crucial to my health, yet the level of service I received was appalling.

After my physician submitted my prescription via e-fax, I contacted the pharmacy to ask when it would be ready. I was told the medication was on hold for someone else and to call back in 1.5 hours to see if it had been picked up. Frustrated by the lack of resolution, I went to the store, where the front counter staff member, whose name I didn’t catch, informed me that my insurance information was pending. He seemed unsure about what was needed and mentioned they would submit something to the insurance—possibly a prior authorization. However, I know for a fact that pharmacies do not handle prior authorizations.

After leaving the store with no resolution, I called again but was placed on hold for over 30 minutes before the call was mysteriously disconnected. I returned to the location, only to find that no one had any answers. There was no apology for my experience, and the staff, including the pharmacist, seemed completely clueless.

The lack of professionalism and customer care at this Walgreens is shocking. Patients deserve to be treated with respect and competence, especially when it comes to their health. If you value your time and health, avoid this location at all costs. Go elsewhere for...