Moonlight Spa — Local services in Hoboken

I’ve been coming to this massage parlor regularly, and to be fair, the massages themselves are excellent. The therapists are skilled and professional — I’ve never had a single complaint about the actual service. I usually tip well, about 20% — so for a $50 massage, I typically give a $10 tip, out of appreciation.

However, my most recent visit left me genuinely upset. I was short on cash and only had $8 for the tip, so I gave that to the masseuse and let her know I was $2 short but would make it up on my next visit. She was understanding and said okay.

But when I went to the front desk to pay and asked for a stamp on my loyalty card (they have a system where after 10 massages, you get one free), the man at the counter spoke to the masseuse in a language I didn’t understand. Then he told me they only stamp the card for customers who tip 20%. I explained the situation and reminded him that I always tip properly, and this was just a one-time thing.

Eventually, he did stamp the card — but he made his disappointment very clear with head shakes, sighs, and dismissive body language. It was uncomfortable and, frankly, embarrassing in front of other clients. I was very close to refusing the stamp just to maintain my dignity, but I didn’t want to create a scene — unlike him.

What could have been handled with simple professionalism and empathy instead left me feeling disrespected and unappreciated as a loyal customer. Based on the massage alone, I would have gladly given five stars. But customer service matters too — and this experience was a letdown I...

Dropped in on a Sunday before noon to make an appointment for later that day for two people and luckily, they had availability. Our appointment was at 3:30. We arrived about 10 minutes early, and the receptionist (same person who took our appointment) didn't even address us. He was too busy scheduling other appointments, or calling other people who had appointments that day - telling them they were running 15 minutes behind. At that point, it was safe to assume that our appointment would also be behind, even though he never told us.

A one hour massage will be $45 (this is the cash price. Credit card is about $48). The massage includes hot stones, which they don't warn you when they're about to put them on your back, so it was a bit of a shock. After adjusting, it felt nice.

There were a few times where my masseuse (I think it was Coco) was going HAM on my spine. I had to tell her to lighten up, which she did. But then she went way too light when she was doing my neck and shoulders -so much so that it just felt like she was lightly brushing them. After I told her to apply more pressure, it was fine from then on.

Because it's a pretty good deal and conveniently located, I would give them another try, but I would probably request a different masseuse next time.

Tip - they have a stamp card where you visit 10 times and get the...

This is a very good place for massage & I have been here 2-3 times. But today, the massage therapist was not doing a great job. I still gave it some time hoping it will get better. The service I took was for 1hr foot massage but 30mins into the massage the therapist was acting least interested in giving foot massage. After stopping in middle because I couldn’t take it anymore, I asked to just wipe the excess cream of my feet but she refused to do so & just got up & left. When I went to pay & informed the manager about this behaviour, even he did not care & charged me for 40mins. Other therapists were really co-operative & offered to help wipe off the excess cream but it wasn’t really a great experience today overall. Because last time I had amazing experience I was here again but after today I don’t think I would recommend this place especially because they also charged me mandatory 20% tip even after this...