Blu Veranda — Local services in Holland

I came here looking for a swimsuit on 8/12 and immediately was impressed by the store and it’s set up. The swimsuits are great quality and overall very pretty. However the staff hounded me the entire time I was in the store following me and every time I picked up an item they commented on it said “That suits so cute!! I love that suit” which was nice at first but after the fourth suit it became insincere and kind of smothering. Then when I tried on said swimsuits they made a note to check in and see which ones I had even asking if I had a specific suit they had noticed was missing. Then when I decided to buy the swimsuit I was trying on I left to do a once over the store and the associate followed me and insisted she take the swimsuit (that I was buying) out of my hands and behind the desk. That was the final straw for me at that point it felt that the staff believed I was stealing and there was no way to convince them otherwise. So I did a once over of the store and returned to pay for the swimsuit that had been taken away me. Bring younger I do not usually confront adults when they are rude to me, but I quietly mentioned to the woman at the counter that I felt that the way they had acted towards me came off a bit rude. She erupted and loudly explained that “that was store policy” and the way they treat everyone and that “she was sorry I was offended” but no one thought I was stealing (which confirmed that they were as I had not mentioned that to her). As for store policy no one hounded my grandma across the store from me nor repeatedly checked in. I am truly disappointed and embarrassed as I have never been treated this...

I was there with my kids today. It was their 12 year anniversary bash. They advertised in their event having things for kids, so I decided to bring my 3 kiddos downtown and check it out. I had a very appalling experience. It was awful watching a lady in a light jean jacket, calling people out about one hot dog per person, which no one would have known! Scolding a tall young man about his hot dog intake. I believe he had a handicap, and was berated. The rude older woman tried to tell my son he had already had a hotdog which he did not! So I told her he didn't and let him get one. They told a little girl coloring to move along so other people could sit. It was a little tykes picnic table, and she had just started coloring! It was like the employees micro- managed this fun event to where I didn't even want to buy anything from the store anymore. I just wanted to leave. One employee was very sweet. I remember her helping my kids play a game and get a prize. I thanked her, I was grateful for her kindness to my kids after watching so much ugliness. There's more ridiculousness, but I just hope she realizes how much fun she can take from children by worrying about a hot dog or a stick on tattoo. 🤦‍♀️ Kindness goes a long way, especially when running a business. Before today, I have never seen employees treat customers so horribly. Today was a...

HORRIBLE! I was at your store over the weekend with my daughter and her friends. Your Sales staff hounded them and followed them so closely they thought they were doing something wrong. when i asked "do you need something" they said no but continued to move as the group moved thru the store. It was so bad, all three staff following the group so closely other customers were wondering what was going on. My husband asked why they were following the girls and your associates said, our manager wants us to check on our customers. While this may be true, hoovering to the point of intrusive, stalking behavior and making sure that the group was surrounded at all times is beyond appropriate. I understand watching for shoplifters, but this was ridiculous. Will not shop here again, will not take my daughters here. i have never been to a store where the staff was so rude, accusatory and just plain...