JTB USA, Inc. Honolulu Branch, Hawaii — Local services in Honolulu

Terrible, horrible experience. This was our first time booking a trip to Japan and we just wanted a little experienced help. Instead it took us several months to book the entire thing, and we were asked multiple times which tours we wanted to take when that wasn't a big concern for us. Other than that, we really weren't counseled on the types of places we were staying, simply given a list of hotels in our desired locations. Since this is a huge company, we decided to just trust their judgment without researching ourselves. Big mistake! Some of the hotels were completely sketchy, to the point where the last five days of our trip were booked in Kabukicho, Japan's red-light district!

Aside from flights we were given no help nor advice on transportation, which stressed us out big time and made planning that much harder for us. As a side note, while we were in the office a man walked in who said he drove from the other side of the island to apply for a JR Pass. Before they gave him the form, they tried to turn him away by saying he could do it online! The guy came ALL the way down to the office to order a JR Pass, and you can't just give him the form?!

TL;DR, it's a terrible place to go for a custom trip. Go only if you want a completely predetermined tour package and don't care about customer service, 'cause this company takes no interest in your personal...

The Japan Travel Bureau (JTB) along with Japan Airlines and Hawaiian Airlines, were leading sponsors of the annual mid-March Honolulu Festival in Honolulu, Hawaii.

Over the years, I have purchased my Japan Airlines tickets to Japan and Japan Rail passes for rail travel throughout Japan from Japan Travel Bureau. I highly recommend their friendly, efficient, service accompanied by their reasonable fares.

PLEASE NOTE: The current special $5.50 fare for travel the JTB double decker bus through Waikiki, downtown and back to the Ala Moana Shopping Center. Soon, I hope to ride the JTB orange "Pink Line" double decker bus for views from up-on-high through Waikiki and downtown Honolulu. That should be an exciting perspective.

ALSO KINDLY NOTE the images of my Japan Rail (JR) pass along with my various rail tickets purchased along my...

Wanted to buy JR Rail passes but the lady there wanted to know my whole itinerary. Ahhh, if I wanted a 14 day pass, just sell it to me. You don't need to know what hotel, airline or cities I plan to visit. Just know that I'll be in Japan for 14 days and I want a rail pass for those days. Needless to say, I'll buy them online where it's $3 cheaper and delivered via...