Pretzelmaker — Local services in Honolulu

Been going to pretzelmaker since they had a location in Pearlridge in the 90s. But oh man, the young man working at 4pm on Sunday August 24, 2025 was so unpleasant and rude that I don’t want to ever return and give my hard earned money to this brat.

Huffing while taking the order incorrectly and then proceeding to slam the pretzels down at the counter with a stink eye. I think said thank you and smiled more than the person that’s supposed to be showing the actual customer service. Jeez!

Whoever management is at this pretzelmaker location in Kahala, please have a talk with this young man to correct...

Charged for free sauces.

I asked if the pretzels came with 2 free sauces as the board stated. Lady said yes, I asked for 2 sauces. I asked to confirm they were free and she agreed a second time.

Item price $10 came up to $13 after tax, didn't think anything of it until she started fulfilling the order. I asked why she lied, she just stated it costs extra and never explained herself.

Small and mostly insignificant but misleading advertising and...

I love eating pretzels whenever I’m at the mall and as I approached the store I was in a good mood because, well, I saw pretzels. The worker there was very snobby and talked to me like I was dumb. She looked at me with this look on her face and she just overall had a bad attitude. Pretzels are okay but you have to pay over a dollar just to get cheese because they don’t already come with...