Big Lots once was one of my favorite stores. My mother and I went Big Lots, in Hopewell, VA, to do a little shopping. As soon as we entered the store, I noticed this tall fair skinned black man following us. It be your own people (ebonically speaking). He walked slowly down the aisle we were on. He stood on the end cap noticeably peeking. I said to my mom that guy thinks were stealing. We continued shopping. Every few minutes I would look up and I would see this same store associate, clearly following us around. At the end of our shopping experience, we were at the register. My mom placed our items on the counter. The entire time the guy stared at the transaction. He positioned himself directly behind the cashier and the door. It was like we were a TV show and he was transfixed in a weird psychotic way. It was a very uncomfortable experience. We weren't stealing. We had no intentions of stealing. I am 99% certain that I will never returned to that store again. The creepy daylight peeping Tom's name is Alvin.
I don't know if I look like a thief or if my mom looked like a thief. Ironically my mother worked for the military, AAFES in safety and security as the manager for over 20 years retired, which included loss prevention. So I'm not sure what our behavior was, that gave him the impression that we were the customers to watch. It was very uncomfortable and unwarranted. If that's how they monitor their shoppers they should reevaluate that procedure.
I will not shop there again!
I would not recommend!
I usually don't discourage, but in the climate of the world, that behavior can end tragic.
I would discourage others based on...
Read moreAfter calling 3 separate locations in my area over a 20 mile radius, I called the Hopewell location and was assisted by a young lady named Donna. Donna is an exceptional employee that obviously appreciates and loves her job. She went out her way to search for an item that the corporate messed up sending me the wrong item. Running back and forth on a phone that was not cordless instead of only looking at the online inventory. I was so impressed by her service, I waited for the manager to finish assisted another customer and I had to praise her customer service. I told K-whan that I stayed on the phone just to tell him he has an employee that phenomenal employee that should be recognized for her service. I thank Donna and K-whan for their assistance and the company as a whole should take training in customer service and learn from the Hopewell location in Virginia. Thanks Donna and her...
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