Fort Lee Main Exchange Store — Local services in Hopewell

It’s hilarious to me with how much more convenient and easy it is to order stuff online and brick and mortar becoming more and more irrelevant even places like this that service our MILITARY STILL hire the most demotivated immature ppl to work. I guess that’s all they can find?? Two guys standing around doing nothing in electronics (usual suspects) and I was just looking for something simple but couldn’t find what I needed and considering these two guys “working” ? seemed unoccupied, I decided I’d try to ask a simple question and it felt like neither of them wanted to help. I used to think ai making these guys obsolete was a bad thing but now I’m beginning to think we’d be better off hiring ai at least ai would try to help. I honestly got the feeling maybe I interrupted something with his bf or something 😂 but regardless. Its sad they employ people like this to work on a military base that don’t like helping ppl. I just PCSed to Gregg adams and was looking for a simple product speakers that you can plug in simple right?? Wrong , they acted like I was asking for something foreign and I guess neither of them have any clue what the store they work at does or doesn’t have and made literally ZERO effort to check and the weird one with glasses started babbling about lights or a microphone?? Still not sure but I tried being more clear for them and the other goof actually said “honestly you’re just going to have to check the boxes” 😂I’m going to contact management cuz I’m the wrong one like you got two ppl standing around doing nothing literally nobody in that store and you can’t do anything for me? a search on the computer or at least try a simple walk through anything?? At least pretend you want that job. There was literally tons of speakers I’d rather not spend an hour looking though them all myself when they got two guys running the clock doing nothing needless I did a simple search on Amazon and going what I wanted and it has overnight FREE shipping w/ prime. No clue what I was thinking in the first place just save the frustration folks go to...

Stocked well. It’s a training base so understandable why it not that big but some staff are so rude. Acting like drill Sergeants. Followed me down the alcohol aisle literally stood within 1 foot of me, staring at me and the alcohol and then back at me. I looked at her as if to say, can I help you , and after another 30 seconds she walked off she went back to her register, which was the service desk register. Once I picked up what I wanted and I walked up to her, expecting her to then walk around to her side of the register, but she stayed on my side and when I said do I check out with you she looked at me like I was crazy and then another lady came from another register and said I can help you. I can only assume that she did that because she thought I was a soldier since I’ve seen them treat soldiers rudely, However, they have drill sergeants for that and you’re not one of them. The soldiers have enough stress without cashiers acting like drill sergeants on their free time when they’re trying to purchase stuff their backs get checked when they get back to the Barracks do they not? Also, if they’re purchasing some thing that they’re not allowed to, you will be able to see that at the register would you not? The bottom line it was uncomfortable to go through and it’s also uncomfortable to watch. I must also mention, I am 54 years old so how she would have confused me with a private that was in AIT is beyond me. You are customer service for the exchange you’re not a...

NO STARS The online ordering system and its supporting customer service was extremely poor!!! I have always ordered online and never had to pay (again) when I’m going to pick up in person. Their online system doesn’t communicate with the actual customer service personnel. I had ordered a gift online for my boyfriend, which was also to be picked up by him as well. I received a confirmation email stating that the item is “ready for pick up” and it has been paid for. With that email, I had double checked my bank to see if it has been deducted and it was. Then I had informed my boyfriend to pick up his gift because we are at two absolute different duty stations. He ended up having to pay the complete price because their system is SLOW! As a paying, I DO NOT RECOMMEND UTILIZING THEIR ONLINE ORDERING SYSTEM! Overall, they’re customer service representative DID NOT attempt to look further into the situation because they did not know what they were doing. I did receive a REFUND for my payment because IT WAS...