Starbucks — Restaurant in Virginia

I went to the oak lawn Blvd Starbucks location and it was a bad experience. I ordered two venti cafee mochas with two pumps of mocha. Like I do everyday all over the country and it wasnt made right, it's was to much mocha. Then I ordered two iced caramel macchiato in the same order but did not receive that. I got two iced mochas . I asked them what the drinks were and they said that's what you ordered. I said no it's not I ask for two iced caramel macchiatos. So there response was oh so you want an Carmel macchiato. I said yes iced just like I ordered. I asked them to remake it and they did . When I walked inside to pick up my drinks I said thank you . They turned their back to me and never even responded to me. As I walked in the store they we're talking out load about my order saying that's not what I ordered. And then getting ignored after saying thanks. I order 4 to 6 coffees from Starbucks everyday . This is the second time at this location that I had an incident with. If I could put less stars then...

For the most part I have always loved this Starbucks, they get my order just right, and only a couple times have I felt they over charged me but always made up for it. I’m not one of those insane customers that want something for free, but it was crazy how they wanted me to run my card twice sometimes because “sugar free” is more just for their register but not all the other times I’ve been there. There is like one or two employees who are kinda rude or mean when I come in, but the others are definitely amazing and deserve the credit!! I gave it four stars for the pros and cons. A “catelynn” and another girl are the ones who kinda make others not wanna come in. They don’t act like they really like custom orders, and even though I thank them profusely, I and a few others I’ve seen who were also gracious, get dirty looks and ignored. Other than that the place is clean and it’s a very comfortable atmosphere to kinda chill in from...

I order from here nearly everyday. Today, my sandwich was missing from my order. I called up there, the guy answers. He swears up and down he put it in my bag. I feel like he’s trying to accuse me of lying. I ask his name, he says he doesn’t feel comfortable telling me his name over the phone? Lmao what?? Yet claims he’s the supervisor. It’s Saturday, June 8th at 3:00pm. Not sure why he was afraid to tell me his name but yeah he doesn’t need to be working with people. He is rude. I have spent so much money at this Starbucks but that’s over with. I’m afraid this so called supervisor will spit in my food now. Plus he can’t even admit when he’s made a mistake. He would rather accuse the customer of lying. Over 200 orders, I’ve never had or claimed to have anything missing until today. I have no reason to lie so I really do not appreciate that. He needs to learn how to deal...