Sportsman's Warehouse — Local services in Hot Springs

It's not wonder why the store is rated 2.7 stars out of 4455 reviews. Yelp. Bought and had a carbine sent to the Hot Springs, AR store. They close at nine. I go to work at ten and left early to pick it up. I showed up to the store between seven forty five to seven fifty five. The gentleman at the counter was on his phone and was nice enough to lower it to acknowledge me. I told him that I had received a email letting me know that the rifle was ready for pickup. He told me that they were getting ready to close and wouldn't do the paperwork. Not happy, but OK. Stayed at work late and went and had an awesome breakfast at ihop while waiting for store to open. Get to store, paperwork and approval took all of fifteen to twenty minutes. Look the rifle over and will admit that I should've turned the box around and apparently read the manual, because I didnt notice the charging handle wasn't there. So, called the store, automated message, no problem I'll wait. Cashier answers phone and states that he knows I called hunting and that he was busy and I could call back or he could put me on hold and hope they answer. I kid you not, that's some customer service for you. Hey, hunting answered, guess my luck is changing. I tell the manager what has happened and that the manual stated that there was supposed to be a sling and a charging handle. I couldn't care less about the sling ,but to those that may not know, a charging handle is kind of important to a semiautomatic firearm. Hard to get bullets from the magazine to the chamber on this particular firearm without one. Guess I could've jammed a stick or something in it. But I digress. Im then asked if I would mind being placed on hold. Sure ,why not. I then after a good bit get this "manager" back on to proceed to tell me that he couldn't find in his computer were it said it came with a sling...........sorry, I lost it. He told me to bring the box back in so they could look. OK, im getting older, im not one to say I haven't overlooked my readers while they were on top of my head or misplaced my keys, but, im pretty sure im not a total idiot. Im sorry if you read and suffered through this. I just try to explain what I have dealt with to hope that some of those not in the 2.7 percent have to deal with it. Please no auto response needed sportsman warehouse. Your store service and customer support say enough. Thank yall. PS- Midway USA and Bass Pro website may be good to check out before going through this fun.

Hey, you can edit and add more, awesome.

So, thank you. Sportsman Warehouse (Owner) ,lol,, for the absolutely expected response. My question, as probably alot of other customers that have decided to spend their money at other stores, is have you actually contacted the stores that have the complaints. I understand that some complaints are out of the control of the store. I understand the impact of manufacturers not having items in stock to send you is out of your control or the store not playing the music that someone likes is a personal preference not a real complaint. But customers are looking for more and more for real customer service and not ai generated type of answers to the complaints of bad service. When I initially contacted your store I was more curious if the salesman set the pack to the side and just forgot to throw it back in the box. After what ended up being a very long day, or night since I am a overnight employee, I may have missed seeing him set it aside. The issue was more the response of the store. I fully expected to contact the manufacturer and explain what had happened, but wanted to check with your store first. Stuff happens. After reading the responses to the complaints and the positive reviews I was curious to see if this is a training issue for the stores or a "Culture" of...

I could go on and on for days. Definitely do not recommend ordering ANYTHING on line. It is a headache.. The reason you never find anyone out on the floor to help with service is bc the store manager(and other mgrs) are given a bonus to NOT schedule more than 420 hours per week to employees.. The only ones who are given 40 are managers only. And they are all practically schedule before 5 pm any day. You are underpaid and spoken to like a dog. They want the 1 cashier up front to wait customers, answer the phones, also tend to customers throughout the store, way more than they get paid for. All the while only given the one cashier 3 - 4 days, 5 hour shifts.. They will not get into a hurry to help customers, in fact employees are told not to be in any rush. However that one cashier is the one who is expected to do all while the store manager stays in the back office. You are expected to ask over the walkie to use the restroom.and half the time you aren't even acknowledged. The store manager rarely has a radio on him he does NOT work past 330. He will walk past his employees without saying a word. He does not promote from within UNLESS you are a relative of ANOTHER MANAGER then you are hired in as a manager. No opportunity is ever given to other female employees or employees of color Store manager is sexiest and racist. And only cares about being part of the younger male employees cool group! He isn't from the area and seems to think Hot Spring is equivalent to Jacksonville, Fl. They have nothing set up for catching theives. You would not believe how much has been stolen . In fact if that lone cashier has any concerns for her safety bc of all the cash that is in her drawer on any given shift. She is told her safety concern is ridiculous and is left to hope she doesn't have someone come stick a gun in her face. All he says is "do you really think someone would come in and rob this place with all those guns on that back wall. As well as how many bad/non working/broken expensive products that have been returned in such little time due to them being broken and simply not working. If its before 5 pm on any given day there usually double the employees on the clock they are most likely in the back. After 5 pm there isnt hardly anyone. So many complaints of customers wanting to spend their money there but nobody around to help them. That front cashier does not even have access to unlock the dressing room or help with items in the glass case. Cashiers are not given any information or even encouraged to know anything about any products. On any given day so many products priced incorrectly and that cashier then has to call a member of mgmt to come do a price change. Which again they get in no hurry for. And week after week cutting hours of employees who actually want to work. They continued to curlt hours even through the busy holiday weeks. Sales were there but their greed was far more prevalent..These issues will continue to worsen for customers bc yet again he has cut hours of non manager employess. They believe their employee discount makes up for lack of pay and mistreatment...

I have purchased several items in this store since they opened. I had noticed that the staff didnt spend much time out on the floor. There were always a few at the gun counter and the rest around the checkout area. On 12/6/23 I was in the store while my wife was physical therapy. Actually for the previous month I have been her primary care taker which has not given me much time for other things. I had seen the Vortex impact 1000 on sale on that date. But having about an hour during therapy I didnt have time that day. On this date ,12/7/23, after dropping my wife off I ran one errand and had time to stop to purchase a Vortex Impact. Upon arrival I used the rest room, looked for another item I was wanting then headed to the counter that held the range finders. No employee was anywhere near so I looked around the area for a possible employee for that area...none. I approached two male employees yet again hanging out around the checkout area. I asked if someone could help me. One guy called on the radio for another employee as a female employee walked up. I assumed she worked that area but she never showed up. Time was critical for me and honestly they only had to get me a box to checkout. I hung around a bit..looked some knives of which one I was going to buy. Never did I see an employee come but they sure were around the front. I had to leave but approached one employee talking to another man. Asked for the manager and he responded with ...back there ..pointing to the rear of the store. I just said forget it as I had to go...but stated I wouldnt be back! I attempted to call to talk with a manager later but nobody answered the customer service extension. My suggestion is the manager needs to get employees away from the checkout area and on the floor. At least approach customers once to see if they can assist them. Move the area with spotting scopes and range finders to the area of the gun counter...since there is always employees there!!! If you cant serve people that want to look or purchase then move it! I wouldnt be as upset if one of the three employees had at least tried to help more then calling for someone else doing nothing. But the last two days really have left me with a bad impression of the store. It could be a great addition but your going to have take care of people. With Bass Pro shop and Academy sports not far...Trader Bills and Aregos guns there...