[solidcore] Montrose — Local services in Houston

I was very displeased and disappointed with the service, professionalism and lack of awareness. I was scheduled for a class at the Montrose location. The first issue that I encountered was to find out that the instructor started the class before 5am. She started the class around 4:48am. And the class is scheduled for 5:00am This is my first time with solidcore. I was very excited to experience and try out the studio. The policy online states that if you arrive after 5 minutes you will not be able to take the class which I understood. I arrived before that 5 minute cut off and still was not allowed into the actual Pilates room. The parking instructions led both me and my friend to the other side of the building, therefore my friend and I raced to the correct side to find the entrance. I walked into the building at 5:01am and was not allowed to take the class. I was able to get into the front door with the unlock door button ,yet the class room door was closed and I was not able to open it. I had another friend that was inside the room that and had informed the instructor that I was outside the Pilates room door at 5:02am and she refused to open the door. When we managed to get the the room door open the instructor talked to us and told us the cut off time has passed whereas we began to discuss that we had been outside of the door for 4-5 minutes and my friend even asked her to open the door for us right at 5:02am and she informed her that she would not, yet tried to make it seem as if we did not make it before 5:05 when she finally stepped out to talk to us. She was not personable when she spoke with us the first time. She came off quite rude and stated that she understands but it’s too late at this point . This instructor blatantly told my friend that was inside that she would not open the door even before the cut off time had passed. My friend that was inside the class arrived around 4:52 and she stated that she barely made it in. My biggest problem is that the class started well before the scheduled time ,therefore yes the instructor may be 10-15 minutes through the workout already, but that is solely because the class was started earlier than it should have. That was very unfair and left a bad impression for Solidcore in my opinion. The experience definitely makes me question if this is even a studio that I...

I’ve been coming to SolidCore Montrose since October 2023. Absolutely loved the Pilates classes, instructors were kind and very knowledgeable, studio vibes were overall great. I’ve recently noticed a steady decline in how skilled the Pilates instructors that were teaching at SolidCore. But never thought of it as a reason to leave the studio I just figured they picked up extra staff to allow more classes throughout the week. This was a frequent place my sister, friends and I felt comfortable and enjoyed our time working out weekly here. Although after today I will never be returning back to solidcore overall. My class was booked at 3pm and after arriving at 3:06 to front desk lady had advised I was 1 minute past the grace period and would not be allowed to join class. I had kindly asked her to please reconsider since I’ve been coming frequently with my sister and I was caught in peak Saturday traffic in the Montrose area. She advised she couldn’t let me in under any circumstance due to the “manger” being in the room and she would have not liked this. I had let her know that my sister had saved a reformer and was expecting me any minute if she could just let her know I would not be joining due to policy so she would have not been worried. She advised she would not be letting her know and I would be either checked in as taking the class with no refund, or be booked as a no show and receive a extra charge I but would do me a “favor and validate my parking”. She had said at least I could grab a coffee or go shopping while I wait for my sister to get out of class. I truly don’t understand how a business can’t make an 1 minute exception for a client who has been visiting frequently for the past 5 months. Disgusting...

This was my first time trying solid core, I did core and triceps/arms. Montrose is a nice location, and honestly my best friend and I were really looking forward to making this location our go-to place for Pilates. However, after speaking to the manager, Denis on the phone, I realized how unorganized and misinformed this location is. — Try solid core for sure but maybe, definitely not this location. Unless you like having a manager with no reconciliation skills taking your money. When I asked Denise to call me because of a miscommunication issue that occurred on HER instructors side. (The instructor told me 3x I would be refunded due to a location error. She was going to communicate it to her manager and everything would be fine however when said manager arrived she did not contact me regarding the incident, instead made her own assumptions of it and did a very poor job at helping ). She was rude when I answered and although she “listened to me speak,” it was very obvious that she had her mind made up way before we even got on the phone. New comers just be cautious, we all want to be in a welcoming, inclusive and understanding club and honestly that all starts with the...