Abercrombie & Fitch — Local services in Houston

Manager “Alli or Alley” had this straight face attitude. I asked for return and clearly it states on receipt that return is allowed within 30 days. When I told her that other branch has done so with my online order. She made a call to that branch manager and asked them not to accept return if I visit them. “ You did this with it and etc”. This is the current day time manager. My return is open but in brand new condition. It states that I have 30 days. I am not satisfied with the product experience. I would even accept this situation as it is. However, manager tone sounded very personal and told me sarcastically to have a nice day as I left and in front of other customers. It was very embarrassing situation to be treated as such. I wasn’t rude and didn’t expected manager to act as store owner. What happen to customer service or satisfaction. Never ever purchasing from Abercrombie, no matter whatever sales they have. I am very flexible and have been a business owner. But to call the other location to make sure they also don’t welcome me. That...

Was welcomed immediately by several friendly store associates. (Which can sometimes be overwhelming but they weren’t overly pushy or anything) I moved over to the men’s side and was helped by Jace. He helped grab different sized clothing and put outfits together for my picky husband. He was more than willing to go the extra mile and show good service. Even when I asked him for several requests he was patient with me. This A&F location currently has a great crew of people. And the spring collection is so cute. Picked up basics for my husband and some curve love shorts and jeans for myself....

I highly recommend not going to this Abercrombie. I tried to go there to make a return from the app and in the app was telling me it could go back to my credit card and I had a QR code ready to scan. I went to the store to get it scanned and returned but would not accept my return and the manager refused to help. Despite what the app was letting me do, they were not allowing it, but not only that the manager refused to help and jumped in the front to help...